Barnes & Noble at UTyler

The customer service from this location is greatly lacking. I called them on Monday and left a voicemail as I had a question about my book order. I never got a call back, I made sure to provide all of the relevant information in the voicemail including the order number. I had to call them again today as I ordered a book on June 1st, paid for next day and haven't received it. The bookstore didn't even pick the order until June 3rd which is two days after ordering it. Today, I spoke to someone and they said there was a delay in picking the book because the item was not in stock. Why not send a message letting the person who placed the order be aware they are unsure of when the book will be shipped? Why not take the time to keep the student up to date with this information? Why still charge the full price of next day shipping when the book wasn't even shipped until two days after placing the order? It has now been a week and the book was barely delivered today. Summer sessions are extremely short and everyday without the necessary textbook can truly affect the student's success in the class.
Oct 29th, 2021

Aug 18th, 2020

May 17th, 2020

Mar 6th, 2020

You can order online
Nov 25th, 2019