Advanced Bed Bug & Pest Services LLC

The employees took a television out of my home and caused damage to the property. The treatment failed and another service was needed. Even after all this damage, and the owner Steve Melton agreeing to replace the television and give a partial refund, he has not followed through. This occurred in October and he has delayed and made excuses.
Mar 18th, 2023

Zero stars. Do not recommend. PLEASE do yourself a favor and do not get involved with them. Once they add you to their contacts, they will not answer the phone if its a service they wont be paid for. You will get only texts and return voicemails. First contact with them was very good...professional, polite, knowledgeable, efficient, discreet. We paid half up front, they scheduled heat treatment the next day, and the treatment experience was fine. We paid the balance when they were here. Afterwards, three blinds were damaged. We replaced them and Steve said hed reimburse us. We sent him the invoice, but it took nearly three months of constant contact attempts and excuses to finally receive reimbursement. Six months after treatment, the problem had returned. We contacted them on a Saturday (Sept 24) to exercise our warranty. Steve answered right away and said hed call Monday morning. He didnt. After we called and texted several times, we were told theyd come out October 6 two weeks later. After several requests for confirmation of date and time, Steve finally texted that as far as he knew, we were confirmed. They didnt show. They did not contact us. We texted at the end of the day and Steve said hed check on it. Someone called later that evening and said they could come in a week. The infestation of our home with bed bugs has been one of the worst experiences of my life. The nightmare of working with this company to get rid of them has made it much worse. Service: Bed bug extermination
Nov 1st, 2022

Wouldnt Recommend, He Didnt Pay Up When Was Due & Went Skiing Instead .. Very Unprofessional To Use Excuse After Excuse !
Sep 22nd, 2022

Service: Bed bug extermination
Sep 5th, 2022

Service: Bed bug extermination
Feb 23rd, 2021