Comfort Suites Tomball Medical Center

Mar 31st, 2024

Mar 29th, 2024

Loved the stay here. Pretty good breakfast. Great location. Nearby activities: Main street crossing!
Mar 18th, 2024

Mar 4th, 2024

Pros, staff was nice, room was clean, breakfast was good. Cons, dead bug in my shampoo, remote didn't work well at all, hot tub was good however looked green but it could of been the floor, bugs everywhere and in the pool. coffee pot was in the restroom?! I guess u can poop and drink coffee?we paid a little over 300+ and the room did not have a second bed but a pullout which was awful it slanted to the side to wear my 2-year-old fell off of it in the middle of the night.and we had to go get blankets and pillows. I know some hotels charge a fee on your card just in case an accident happeneds, however usually they tell you at the front desk when you sign in when you're handing them your card. All they told us was they just needed a card on file but they won't charge it. However the next morning a charge was attempted from the hotel for $100. When we ask the front desk about it she told us it was a accident fee. Need I remind you we got there at 8:20pm in the night and in the morning at 7:00am we got the notification. There was no incident. When we spoke to the front desk about it and told her there was no incident so why would you charge our card her response was oh that's for the incident we asked what incident cuz there was no incident we hadn't even been there 12 hours. She said oh we're sorry about that but you are paid for two nights so ur good. We booked our room online and paid for it online. I understand like I said some hotels charge a fee however this one never said anything about a fee once we came in and got the room keys. All she said was our card will not be charged they just needed a card on file. But then the next morning they attempted to charge our card $100. It was so not cool. And thankfully we lock our card from being scammed. No washer or dryer for guest and to be honest for the price they charge they should. Also they charged us over $300+ because they said theres a baseball game going on which made us concerned as to why would u charge us a lot for a one bed room. We are a family of four and my two children had to share a bed with us. So we will not be coming back. I do have pictures however this site won't allow me to post them. Very disappointed as I stayed here two years ago and it wasn't like this.
Feb 12th, 2024