Holiday Inn Express & Suites Plano - the Colony, an IHG Hotel

Apr 9th, 2024

Excellent customer service clean rooms with wonderful housekeeping! Breakfast is pretty darn good as well Rooms: Nice clean and stocked with item you need
Mar 29th, 2024

Location and room were great, staff was very nice and helpful, but the pool...needs to be deeply cleaned and the water cleaned. The water was cloudy/murky, and we found mold in different areas of the pool area after we kept sneezing, which made us wonder what was in the pool water that made it so murky. The first night we swam there were no towels, which happens, but it makes us wonder how often the pool is watched, cleaned, water tested, etc. and the mold is highly concerning! Please please please fix the water and pool area so kids don't end up with sickness or diseases, it's a lawsuit waiting to happen. Otherwise, our stay was great!
Mar 21st, 2024

Mar 19th, 2024

The only thing I had a problem with was during booking I called the 800 number cause I was driving and this was a last sec deal but the guy Charles I spoke with was awesome until I told him I was paying cDh but my cash app card was just to hold the room . Never got a confirmation and haha to their surprise I had just so happened to be in the parking lot . So I go in and the last 30min of my day I had just spent on the phone with him was wasted. The lovely ladies behind the desk in there were awesome I give them $10 I went in there cash in hand and told them I was on the phone making making the reservation and she has for confirmation number well couldn't find it because it never was sent so I call 800 number back standing in front of the ladies get a belly English speaking whatever you want to call it mid Eastern dialect! individual who barely spoke any English much less was able to understand him tries to read book The room now mind you I was told it was the last room available king size single bed room okay until the ladies and they're like no we got 15 rooms available yet how much were they going to charge you for your room I said it's like something like 120 something or 160 something I couldn't really remember where the guy proceeds tell me it was going to be 161.27 or something of that real close to there I said okay well I got cash in hand you know whatever it needs to be that lady looks at me said no you're not no you're not I said excuse me she said our room rate is only $98 by the time we put taxes and everything on it it's only like 112 bucks. They were Johnny on the spot help you out any way they can. All I can say now Holiday inn Express Holiday inn find somebody that's not going to screw you over cuz sure your customers big time like a house cat you'll get more business without your middle man and Fourth Man in the damn way. Thanks, P. K. Noteworthy details: Read above that your details
Apr 3rd, 2024