Wells Fargo Bank

I went to Deposit in the drop box because I work nights ,the box did not work . I went 3 nights and it still doesn't work . I called the Bank and NEVER got a live person.
Mar 10th, 2024

Absolutely HORRIBLE! Worst customer service my family has had anywhere in A LONG time. The skinny know it all prick working in the lobby has no respect, integrity or customer service skills. 40 years of family banking will be gone ASAFP.
Jan 8th, 2024

04/11/2024 Today I visited Temple Wells Fargo branch with my teenage son to assist him in opening his first bank account. Unfortunately, what was intended to be a positive and memorable experience was marred by the unhelpful attitude of the employees present. As a loyal customer since 2006, I was disappointed to encounter such a lack of customer service. Upon entering the branch at 4:00 PM, we noticed that there were no other customers in the lobby. Despite this, three employees were engaged in idle conversation and laughter, while the two tellers were simply standing around. When we approached the tellers, they informed us that they were unable to assist us without a prior appointment because they will be closing in 1 hour. This was particularly frustrating as it appeared that the employees were not engaged in any pressing tasks and could have easily accommodated our request. I am concerned about the declining standards of customer service within Wells Fargo. As a long-standing customer, I expect a higher level of assistance and professionalism from the bank's employees and manager. This incident has left me deeply disappointed and reconsidering my continued relationship with Wells Fargo. It's sad to see 3 employees earning salaries and been careless about doing business for their employer. Another lost costumer because the lack of the employees honesty. This review will change if I get contacted with a solution.
Apr 11th, 2024

We had an issue at the Temple location with the Operations Manager who was abrasive at best and unprofessional at worst. We were told by our banker that we could come the next business day to finish reopening my partners bank account (there was a hold on the account that we got removed but it would take one business day for the system to show that update). We had gotten through the entire process with our banker except for the last step, signing the final document which would take 5-10 minutes. Anyways, we showed up and there were 3 bankers who were all with clients at the time. We talked to one of the bank clerks who was familiar with our situation, and we said we didnt mind waiting to see if one of the bankers appointments was done early so they could finish up the process with us. We understood if the bankers were not available (though our banker told us one would be). The bank clerk told us it was fine for us to wait. I went out to the car to get something real quick, and when I came back the Operations Manager (OM) was talking to my partner, already telling us to leave and asking when we would like to set up an appointment. For more context, my partner is disabled and is not able to drive, and also at times not able to properly understand or answer questions. While I will extend the OM the benefit of the doubt, as I dont think she intentionally cornered my partner without me there, it certainly came across that way. She was very pushy in asking us when wed like to make an appointment as all the bankers were busy. We tried to explain our situation (that she was clearly unfamiliar with), but she insisted that we needed a full hour appointment instead of the 5-10 minutes we were assured the completion of our process would take. (We had already spent an hour and a half the day before with our banker.) We again tried to explain the situation, asking why we needed the full hour appointment. She took some of our information and said she would look at what our banker already did for us (which she should have done initially before trying to push us out the door). We saw her go talk to other customers, but it doesnt appear that she looked at anything regarding our case. Even if she did, she did not explain to us why we needed a full hour appointment. She just again stated we needed to make an appointment, and became increasingly irritated with us when we asked for an explanation, so we left. We would have at least appreciated an explanation from her as well as some kindness and understanding. This OM made us feel belittled and that we were wasting her time, though we have now spent a considerable amount of time with our issue still being unresolved. For more context, we live half an hour away from this bank, and i had to take a few hours off work (for two days in a row) to drive my partner to this bank, and still did not get our situation resolved. We are very frustrated as my partner has been a customer of Wells Fargo for 8 years and we are now strongly considering banking with someone else.
Mar 16th, 2024

My first 1 star google review, Horrible customer service and not accommodating. My appointment was cancelled with out the option of taking me as a walk in. They cancel 30 minute appointment slots after 10 minutes, what does the employee do for the remainder of the 20 minutes if they do not take walk ins? My appointment was just to turn in documentation which could have been scanned in, in 20 minutes. The guy at the counter was rude and not accommodating. from the previous reviews Im sure its a management issue at this location. I called customer service and they informed me that it isnt in the Banks policy to cancel after 10 minutes. Its this branch making a hardship on its loyal customers, but if I needed to open an account Im sure they would have had time
Feb 10th, 2024