Starbucks

Love this Starbucks coffee store , the cashier was nice and shes always been very polite. Coffee is always good
Mar 6th, 2024

Gross coffee. Always burnt. Happy to support other local coffee houses in the area.
Dec 21st, 2023

These people need to be trained properly, this morning the person taking drive thru orders displayed a very unfriendly and unhelpful attitude. He was very persistent on they had nothing I wanted although it was clearly displayed on the screen. When I asked for hot he said it dont come in cappuccino form which is fine but atleast say but it comes in lattes I hope management addresses this.
Nov 5th, 2023

Works have no clue how to follow directions that are clearly written on the cup. They get my order wrong most of the time. Please hire better people.
Aug 21st, 2023

I've never received such horrible customer service at a Starbucks ever. I frequent Starbucks 3 to 4 times a week, but never this location. When I arrived the barista Isabel was making another customer's order, I stood at the counter 5 minutes waiting, she never acknowledged me with "be with you in a moment or anything". Once she took my order, she was immediately not pleasant, like she didn't want to serve me. I ordered a Vinti Strawberry Refresher (which I order several times a week). When I got my order it looked weird and tasted like water. I pointed it out to her and she said that she made it with water because I didn't say lemonade. Everytime, I've ever ordered this drink, I've been asked did I want it with lemonade, but she did not ask. On the billboard in the store it only says refresher Lemonade and it being a Kroger location, I assumed that's all they offered since she didn't asked and that's what was up on the board. She tells me that I should've asked for Lemonade and proceeded to walk away. When I asked her to make one with Lemonade because I wasn't aware that I had to ask because I've never asked before, she got an bigger attitude and stated that was fine but I would have to pay the difference because she charged me for the water refresher and I didn't ask for lemonade. I then asked for a refund, not because I had an issue paying a $0.70 difference but because she started out rude and became more unpleasant. She then smirked and said "well I can't give refunds, you need to go to customer service". I'm not sure if she was having a bad day or what. But what I do know is that I was the only black lady in that establishment and she seemed pleasant to the customer before me. She was the only person working or I would have spoken to a manager then and there.
Jan 26th, 2023