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      StoreEase Self Storage

      ( 28 Reviews )

      StoreEase Self Storage
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      Hours

      Thursday:
      9:00 AM - 6:00 PM
      Friday:
      9:00 AM - 6:00 PM
      Saturday:
      9:00 AM - 5:00 PM
      Sunday:
      Closed
      Monday:
      9:00 AM - 6:00 PM
      Tuesday:
      9:00 AM - 6:00 PM
      Wednesday:
      9:00 AM - 6:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      4.4 - (28 reviews)
      22
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      Read Our 28 Reviews

      Chamber Rating

      4.4 - (28 reviews)
      22
      1
      1
      1
      3
      › ‹
      • Celeste Moss

        Absolutely fantastic customer service! Highly recommend for your storage needs.
        Feb 17th, 2024

      • T Dale Bagwell

        Great customer service. The service rep, Sparks, worked with me to setup my account and their app for access. He stayed with me as long as I needed. I spent 20 years working customer service , myself, and IMO, Sparks certainly exceeded expectations - by a mile!
        Jan 30th, 2024

      • Katie Kirkpatrick

        I liked this facility before StoreEase bought them out. Since StoreEase has taken over, I've had nothing but problems. My unit was broken into along with some others near mine back around Thanksgiving. Im not talking about my lock being cut, I mean, the metal fixture that I placed my lock onto had been cut. So, there was no way to secure the unit. When I went back a month later, they still had not replaced or fixed the metal fixture that mylock is supposed to go on. So my unit was unlocked for a whole month, even though I was assured the part had been ordered. I had a smaller unit, and the door that led into the hallway was either always wide open or I physically couldn't open it. There was always an issue with the door. To top it all off, there are 2 big holes cut into the chain link fence on the backend of the property. Anyone can come and go, which makes it easy for criminals to break in. This property is now virtual, which means nobody is there. How are they even going to know if your unit has been broken into? Guess you'll just have to wait and find out like I did.
        Dec 20th, 2023

      • Martin Wallen

        I have used this facility for several years before StoreEase took over this location. Before their purchase of this property they had people ON SITE that maintained and helped secure this facility. Now that StoreEase has taken over there is no supervision due to no employees being present on the property, just technology and the new owners do not seem to care about the person interaction or the property of those who rent at this facility. Ive notified them more than once now concerning the lack of maintenance included are the pictures to prove. I hope theyll reconsider their business model and give customers a more thoughtful experience considering the compensation they collect each month from those who at the moment are subject to their neglect of the property, smh.
        Dec 13th, 2023

      • Scott Grier

        Great service. Fast and easy move in.
        Aug 20th, 2023

      Read Our 28 Reviews

      About
      StoreEase Self Storage

      StoreEase Self Storage is located at 4910 Louetta Rd in Spring, Texas 77379. StoreEase Self Storage can be contacted via phone at 281-376-2141 for pricing, hours and directions.

      Contact Info

      •   281-376-2141

      Questions & Answers

      Q What is the phone number for StoreEase Self Storage?

      A The phone number for StoreEase Self Storage is: 281-376-2141.

      Q Where is StoreEase Self Storage located?

      A StoreEase Self Storage is located at 4910 Louetta Rd, Spring, TX 77379

      Q What is the internet address for StoreEase Self Storage?

      A The website (URL) for StoreEase Self Storage is: https://www.storeease.com/storage-units/texas/spring/louetta-near-kuykendahl-road/237

      Q What days are StoreEase Self Storage open?

      A StoreEase Self Storage is open:
      Thursday: 9:00 AM - 6:00 PM
      Friday: 9:00 AM - 6:00 PM
      Saturday: 9:00 AM - 5:00 PM
      Sunday: Closed
      Monday: 9:00 AM - 6:00 PM
      Tuesday: 9:00 AM - 6:00 PM
      Wednesday: 9:00 AM - 6:00 PM

      Q How is StoreEase Self Storage rated?

      A StoreEase Self Storage has a 4.4 Star Rating from 28 reviewers.

      Hours

      Thursday:
      9:00 AM - 6:00 PM
      Friday:
      9:00 AM - 6:00 PM
      Saturday:
      9:00 AM - 5:00 PM
      Sunday:
      Closed
      Monday:
      9:00 AM - 6:00 PM
      Tuesday:
      9:00 AM - 6:00 PM
      Wednesday:
      9:00 AM - 6:00 PM

      Ratings and Reviews
      StoreEase Self Storage

      Overall Rating

      Overall Rating
      ( 28 Reviews )
      22
      1
      1
      1
      3
      Write a Review

      Celeste Moss on Google

      image Absolutely fantastic customer service! Highly recommend for your storage needs.

      Business Response on Google Feb 26th, 2024
      Thank you for taking time to share your feedback. We appreciate the review and are glad to see that you are having a great experience! Please stop in the office or give us a call if you need any assistance going forward.

      T Dale Bagwell on Google

      image Great customer service. The service rep, Sparks, worked with me to setup my account and their app for access. He stayed with me as long as I needed. I spent 20 years working customer service , myself, and IMO, Sparks certainly exceeded expectations - by a mile!

      Business Response on Google Jan 17th, 2024
      Hi T Dale! Thank you for taking the time to leave us a review. We're so glad Sparks was able to assist with your move in and make that process as seamless as possible. Let us know if you need anything!

      Katie Kirkpatrick on Google

      image I liked this facility before StoreEase bought them out. Since StoreEase has taken over, I've had nothing but problems. My unit was broken into along with some others near mine back around Thanksgiving. Im not talking about my lock being cut, I mean, the metal fixture that I placed my lock onto had been cut. So, there was no way to secure the unit. When I went back a month later, they still had not replaced or fixed the metal fixture that mylock is supposed to go on. So my unit was unlocked for a whole month, even though I was assured the part had been ordered. I had a smaller unit, and the door that led into the hallway was either always wide open or I physically couldn't open it. There was always an issue with the door. To top it all off, there are 2 big holes cut into the chain link fence on the backend of the property. Anyone can come and go, which makes it easy for criminals to break in. This property is now virtual, which means nobody is there. How are they even going to know if your unit has been broken into? Guess you'll just have to wait and find out like I did.

      Business Response on Google Dec 11th, 2023
      Good Afternoon Katie, we apologize for your experience and appreciate you reaching out with your feedback.

      Our Virtual Managers are live and proactively greet every customer who walks though our office front door to address any concerns and coordinate with our on-site crew. We also have a maintenance team on site throughout the week to conduct inspections and ensure that the facility is running smoothly.

      We are currently installing smartlocks at our facility. We have communicated this out to all tenants and we have a crew actively working to complete this over the next two weeks. Your smart lock is built in to the unit and is bluetooth enabled, not wifi enabled. Unlike a traditional lock that can be cut off in a matter of seconds, this provides a greater sense of security and control at the property. Also unlike a traditional lock, you don't have to keep up with a physical key. You can digitally share this key and use your smartphone. That said, if this option is not for you, we do provide the option to purchase a fob that can provide ongoing access to the unit.

      We apologize for the issues that you noted with your unit. We make every effort to prevent and respond urgently to any and all security concerns, including frequent security reviews and on-site audits conducted weekly. Your concerns have been escalated to our team.

      We appreciate your feedback and please come into our office or give us a call and let's chat. We are here to assist and appreciate the opportunity to turn around your experience here.

      Martin Wallen on Google

      image I have used this facility for several years before StoreEase took over this location. Before their purchase of this property they had people ON SITE that maintained and helped secure this facility. Now that StoreEase has taken over there is no supervision due to no employees being present on the property, just technology and the new owners do not seem to care about the person interaction or the property of those who rent at this facility. Ive notified them more than once now concerning the lack of maintenance included are the pictures to prove. I hope theyll reconsider their business model and give customers a more thoughtful experience considering the compensation they collect each month from those who at the moment are subject to their neglect of the property, smh.

      Business Response on Google Dec 16th, 2023
      Hi Martin. We appreciate you sticking with us through the facility and management style transition. We apologize for any miscommunication, but would love the opportunity to better explain our management style. Our Virtual Management model is geared toward elite customer service. When you walk into the office, you'll be greeted by one of our Virtual Managers over the counter. Though not physically there in person, each of our managers assists with customer service needs just the same. We do have onsite maintenance for as needed work orders and weekly walkthroughs of the facilities as well. Please feel free to stop by the office or give us a call with any concerns. Your satisfaction is our priority!

      Scott Grier on Google

      image Great service. Fast and easy move in.

      Business Response on Google Aug 9th, 2023
      Scott Grier, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Kleinwood Storage.
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      Overall Rating

      Overall Rating
      ( 28 Reviews )
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