Spring Klein Endodontics

Dr. Iglesias and her staff were very professional and accommodating making my root canal easy and simple. Highly recommend Spring Klein Endodontics
Apr 4th, 2024

My experience with Dr. Iglesias and the rest of the staff was great. I was pretty nervous to get my root canal retreated, but I am glad I was referred to them! I felt like she really cared and didnt rush the treatment. I had to come back a few times because my tooth was infected. I never once felt any pain! I appreciated her taking the time to really make sure my infection was gone before finishing the root canal. I highly recommend them! They care and the process was easy.
Mar 23rd, 2024

Great Service from the office. Care about you as a patient. First time visit and the experience was good.
Feb 14th, 2024

I paid for services at the time of my procedure. They texted me 3 months later with a new (much larger) payment amount. I have tried calling their collections department several times with no answer or returned call. Now their texts are threatening me with collections and ruined credit score. Nice dentist. Terrible back office.
Nov 30th, 2023

Best care ever! Dr. Isabel hands are like angels hands. I went there for root canal treatment and it didnt hurt at all. Truly a dental cleaning would be more painful than that. She is very kind and professional. I am so grateful I read the reviews on google and decided to go. Before Dr. Isabel I had years and years going trough tooth pain even when I had a crown and tooth fixed but my general dentist insisted that it was nothing and only recommended to use to sensodine. When I meet Dr Isabel she discovered that I had a massive infection going on for years. I am so grateful I found her. Thank you for saving me. Although the billing department sucks and are negligent, worse ever. I can see why I am not the only one complaining now. I hate to do this, but after 10 months they sent me a text message in September 2023 telling me that I didnt pay $839 in my last visit and that I have to click in a link to make an one time payment for that amount of money. After that, I did call to the office and they told me that the practice was sold and they didnt have to do anything with that. After that, I called several times the phone number provided and the answering machine was the only one to care. Recently 3 days ago, I did receive a letter telling me that they are going to send the bill to collections. As you might think I did call again 10 times and my husband emailed them, but nothing back. I have evidence of all. It does not matter if you can call them with good attitude or bad attitude ad they dont care. My real frustration here is that they say that I owe them money but I did never receive a bill from them until now. My last visit according to my credit card statement was December 1st and I have records of my last visit as well and the quote given. Unfortunately they posted the last bill December 2nd, 2022 and I was not notified of that and now they are going to ruin my credit score because they never sent me a bill that I could have paid earlier if they were not negligent to do their job. How hard it can be to do that? I am just grateful they dont run a hospital with more patients because we would get their bills 100 years after. My second point is, if you are sending those bills at least have the decency to pick up the phone or return the phone call, better yet I know what would be your answer after this, we sent you a bill for 10 months 10 times. My answer is what are the chances that the bill got to the wrong address every time or to junk mail? Better yet you got my phone number for now, but not before ? My third point is why your negligence and carelessness have to affect me now , and why I have to be put in this situation to call your attention, why my credit score have to be ruin because of your lack of professional service. Why I have to call Texas Dental Board to complain. Why your negligence has to run over me. I can go over for longer if you like, but since the practice was sold I have no reason to believe that this is a scammer or the right person to pay and I have not reason to believe that the issue would have a final resolution ones and for all. So, yes send me a statement if you dont want to deal with me with the explanation of everything and the options to pay in quotes, because now I dont have the same available financial disposition than before. Save your time telling me to call you, Ive been patient enough.
Nov 20th, 2023