Tymes Square Dental Emergency & Family Dentistry

I went here for years and really wanted to stay, but between all the new dentists coming and going and some issues with treatment, I've gone elsewhere.
Oct 6th, 2023

I typically refrain from leaving reviews, but I feel compelled to share my recent experience. A few months ago, I received a treatment plan from Tymes Square Dental, which stated that I would have to pay $796.00 out of pocket with no estimated insurance coverage. Concerned about the cost, I asked Ms. Richelle Pana to verify the covered amount with my insurance and provide me with the plan via email. To my dismay, I discovered that they were charging me for an "onlay-porcel/ceram-3 surface" (coded D2643) for a tooth that simply required a filling. Seeking clarity, I sought not only a second opinion but a third, and both confirmed that all I needed was a filling, resulting in an out-of-pocket cost of $81. This experience left me deeply disappointed because, for the past two years, I had trusted Tymes Square Dental's expertise and recommendations, only to realize that I had been misled about the treatment I needed. As a patient, honesty and transparency are paramount, and it's disheartening to find discrepancies in the treatment plans provided. I hope my feedback helps others make informed decisions about their dental care.
Jul 30th, 2023

Not a great experience. I visited for the first time 6 months back for regular cleaning and checkup. I was asked to get 2 filling done. After the filling, I still could feel the material sticking out of teeth from one of the filling. It wasn't blended properly. Few days back, the filling came off while eating. Its my front teeth (teeth 8). I need to make sure its taken care properly as I dont want to lose it and get a crown over it. If the filling was properly done the first time, I could have avoided going thru the procedure again. Now for filling it again, they need to make the cavity even more big while cleaning. Also, I have some discomfort on the other filling that was done.
Feb 9th, 2023

From 5 star to 1 star. Had been a patient for 9 years, went through various doctors and have to say the service and quality is horrible right now. For months there was no permanent doctor. And the staff is completely useless. They have no information and no inclination to help.
Feb 8th, 2023

The front staff was so nice and kind. The dental hygienist was awesome too. She explained everything she was going to do and prepared me anytime she was going to do something that could be uncomfortable. The dentist that did my work up and pulled my 4 wisdom teeth was awesome. Very kind and walked me through every step. Everyone was so professional,fast, and efficient. If I could give them extra stars on patient care and service I would. I want to retract my review. Over a year later they are just now trying to bill me for the procedure I had done here (teeth extraction) which my insurance covered 100% but apparently didnt cover it all. Now the office is trying to send me mails (not a bill) stating I owe them money. I have called several times and after sending an email someone finally called me back and Maria told me Ive listened to what you have said and I am trying to help you, I cant do anything about this bill since your insurance did not cover it 100% they have disclaimers and sometimes this happens you have to pay the difference. And the 100% is why we only quoted you the $50 copay. If you dont pay it we will send this to collections. It has been over a year since this procedure was done (4 teeth extractions. was not put to sleep, less than an hour in the office and then sent home) and now my insurance wont/cant review because it has been too long since the claim happened. 1 star for terrible customer service and billing.
Dec 26th, 2022