Rao's Bakery & Coffee Cafe

I have been coming to this cafe for about 6 years now. I came at 7:35 pm today. I was rushing because I knew they closed at 8. They had some muffins left on the display, nothing else. I was greeted by this lady; very unfriendly, even seemed angry when I asked her. I wanted to get some muffins. Although I came for the good stuff they offered, it would be nice if the customer service matched it.
Mar 22nd, 2024

This place is the knees Vegetarian options: Breakfast usually is
Mar 19th, 2024

We love coming to Rao's for desserts, but we have never had a pleasant experience with the staff. The desserts are wonderful, but it's almost like the customers come second. They are surly and never seem happy.
Mar 16th, 2024

I love their coffee and desserts! Plus, the staff is pretty cool. Just a great place to grab a bite & enjoy your coffee. You cant go wrong with those giant chocolate covered strawberries they have all year round!
Mar 15th, 2024

I rarely write reviews but after this experience I had to. First off, when my partner and I came into the cafe, we were ignored by all of the staff who were standing around the register doing nothing. Nobody greeted us or acknowledged us. It wasnt until almost 5-10 minutes later that a girl finally came up to the counter and said hello. Next, upon looking at the selection in the display fridge, many of the items were out of stock. Hardly anything seemed fresh. Most of the items looked days old. They didnt provide us with a menu, and there wasnt one posted anywhere. When we asked the staff for one they pointed at a QR code with a lot of attitude. Fine. After scanning the code, I had about 5 seconds to look at the drink menu before another employee (who was just standing around the counter not doing anything) asked us in a rude tone are you ready yet? To which we said no and proceeded to continue looking at the menu. Not even a minute later the employee standing next to him asked us the same thing again, after just hearing us say no. At this point we were irritated. There was absolutely no friendly attitude at all. It seemed like we were being rushed into making a choice. My partner and I stepped aside to make our decision without being bothered and finally when we were ready, we ordered. We got one cold brew, one dirty chai, a cheesecake slice, a what I assumed to be raspberry turnover, and a chocolate chip muffin. The price alone was ridiculous. Almost $7 for a SLICE of cheesecake??? Wild. Anyway, while waiting, I went to use their restroom. The toilets were hardly cleaned. The sink was almost completely detached from the wall and soap wasnt refilled. After coming back, the chai latte still wasnt made yet. Let me clarify, the cafe was practically empty aside from 3 people who were sitting there before we got there. I wasnt sure what was taking so long. We waited over 5 minutes and in that time frame I noticed how absolutely filthy this cafe was. I witnessed one of the employees take the trash out and left a trail of mystery liquid all over the middle of the floor and didnt clean it up. There was no utensils available at the front bar area as it never got restocked. There was about 3 or 4 tables dirty with crumbs, spilled liquid, and garbage sitting around. The whole cafe is littered with Easter decorations that were messy and still had tags on. Nothing was organized or cleaned. The gelato display freezer had serving spoons sprawled across, with the handles facing in random directions, all of the ice cream looked half melted and had the spoon laying bare in them. It was disgusting. Finally after a long wait, my drink was ready. My partner and I decided to eat outside. Thats when we opened our box and the pastries immediately looked off. After taking a bite of the muffin, it was stale. Hard as a rock and definitely a few days old. Nothing was warmed up either. Then we tried the turnover thing, also stale. The crme on top was a sour gross flavor and the puff pastry was soggy and not crunchy or puffed. And worst of all, the overpriced cheesecake slice. What a monstrosity. I could tell by the color of it that it was not fresh. It almost had a green hue to it. After taking one bite, I had to spit it out. Absolutely VILE taste. This cheesecake had the most disgusting after taste. I wanted to give this place a chance and after a particularly rough day, I figured Id support a local bakery near me and try this place out. But oh my please SAVE YOUR MONEY. This place is ridiculously overpriced, the staff is rude and have terrible attitudes, the food is not fresh at all and tastes just as bad as it looked. The establishment isnt clean. Even the cold brew was burnt. The only decent thing was my dirty chai latte that took about 10 minutes to make for some reason. We threw away the food and coffee immediately. What a disappointment and shame it is to have such high prices and horrible customer service and food. I wouldnt recommend this place to anyone. Find another bakery and hire some better people too.
Mar 16th, 2024