Verizon

A sim card on my iPhone 13 Pro (device procured through Verizon) began to act up, showing frequent SOS message and "Sim not found" notifications... When I asked this store to help I was told my phone had a digital sim built into the hardware as an alternative to Verizon's sim card and they would need to activate the digital sim. I was told this would cost $40. I proceeded to drive down Rayford to the Verizon store 5-minutes away (across from Aldi) and they activated the digital sim for FREE and said they do this all the time for customers. Took 15-minutes. I highly recommend NOT using this store as the clerk pointed out they are a franchise store, not owned by corporate and the owner has the ability to set prices for all kinds of little services you would expect for free from your carrier. Once my contract is up I'm dumping Verizon in part because of this. You can tell by their stores they went from being the best to being the dumpster fire of the cell industry in just a few years.
Feb 21st, 2024

Horrible customer service, go somewhere else
Feb 12th, 2024

Apr 29th, 2023

Absolutely loved my visit. I went on a morning and there happened to not be any other customers. Rebekah took care of me and my complex phone switch out problem, lowered my bill and was just absolutely delightful in her customer service. I would highly recommend. Going back this weekend to visit there specifically for another number.
Feb 22nd, 2023

Went there with phone problems told the clerk what was happening he had looked at it before they sold me a new Sims card which didnt fix it my phone kept losing everything I couldnt text phone call or connect Internet at my home he told me they were having problems with a couple of towers and phones with 5G were having a problem dropping everything and I said my wife has a phone it doesnt drop its got 5G my grandson even has a Samsung and its new and it does not drop with 5G and he said sir you have Apple pro 12 its your phone sir, any way he said go to Apple store without even looking at it.I went to another Verizon store they looked at and at least they advised me to call insurance because there was nothing they could do for it and apologized. I will not use the store on 99 next to H-E-B again because of the LYING,
Mar 30th, 2023