PNC Mortgage

I was surprised at the level of personal customer service from Anahita at the Southlake BBVA Branch, as I admittedly was very difficult trying to figure out a recent promotion BBVA offered that revealed an error on my part but BBVA forgave my error and granted the full promotional amount to be paid. Thank you Anahita & Shawna Save The Day at BBVA!!
Apr 25th, 2021

Teller was very unprofessionally rude and confused. My ID was provided and she still had a hard time noticing that it was handed to her. She spent more time being rude than assisting me with what I was there for. Im so glad I moved most of my funds to Discover online banking and wouldnt recommend this branch or bank to a dying love one. Since day one Ive been treated badly at almost every branch I attend and every one is so races and horribly rude and its almost 2020 REALLY! I hope the bank shuts down completely close forever. If you bank there its smart to get your money out now and move it to Capital Bank or Discover, their savings interest is at 1.90 NO fee and better customer service. I love Discover and plan to move all accounts to them.
Apr 11th, 2019

Bad customer service at this location. I just needed a letter with 2 sentences stating I have sufficient funds in my account and 4 branch employees and the branch manager could not do the simple request. I had the same type of problem 5 yrs ago with a BBVA Compass mortgage banker, they were so slow and outdated that I ended up using Chase Bank for my mortgage, they were super fast with great service. No customer service at this location. I would not bank here.
Oct 28th, 2018

Seemed great
May 9th, 2017

THIS BRANCH IS FOR THE MOST PART FRIENDLY, HOWEVER BBVA COMPASS WILL TAKE AND RUN WITH YOUR MONEY. THE OVER CHARGE YOUR ACCT WITH 'NON SUFFICIENT FUNDS' MORE THE THE TIMES YOU ACTUALLY USED YOUR ACCOUNT. LE- ANN AT THIS BRANCH WILL NOT TRY TO TRULY HELP YOU, SHE IS ONLY INTERESTED IN WHAT IS BEST FOR COMPASS AND NOT ITS CONSUMERS. WHEN I EXPLAINED TO LE-ANN MY NEEDS, SHE EXPLAINED SHE COULD DO NOTHING FOR ME AND DEMANDED I PAY MY NEGATIVE BALANCE. HOWEVER WHEN I WENT TO ANOTHER BBVA COMPASS BRANCH THEY WERE MORE THAN HELPFUL, WITH NO PROBLEMS. BE CAREFUL HOW YOU SET YOUR ACCT UP.
Nov 27th, 2015