Cuidado Casero Home Health and Hospice

Aug 1st, 2021

This is the worst company ever. I needed a speech therapist that speaks spanish for my mom. The nurses that come out dont understand well english nor do they communicate well in spanish. My moms doctor has been receiving faxing papers that when she calls them to let them know she cant read them they keep faxing them the same way. Unreadable. Told by adult protective services to not use them, by mom doctor if it was my choice to get help getting another company cause she couldnt get a hold of them and eventually when she did, they didnt know how to communicate either and didnt seem that they knew what they were doing. The incident that made me drop them was calling and leaving messages with different people asking for a supervisor call back. More than 7 days pass and no call back. The nurse came out and started screaming in my house in front of my mom after I asked for advise on how to get a supervisorcall back. She started making all these false accusations so I asked her to leave. I kicked her out and she threatened to have adult protective services if I do. I told her I didnt care and to leave. She wouldnt so I called her company. The on call company comes back and said the only person who answers for them said its an issue between the nurse and I. that I had to deal with finding a way for this nurse to leave my house myself and they hung up. Either way I still needed help for my mom cause she was in pain and needed a nurse advise, but I had to call I kid you not, 15 or 17 times cause the on call company kept hanging up on me. They finally admitted it and said all calls from this number were being hung up on cause they thought I was calling for the same issue about the screaming nurse. Nadia was her name. When I explained it wasnt but the nurse finally did leave and I was expecting adult protective services to come to my house because of the threat and she still left screaming on my door, the lady finally transferred me to an on call nurse that gave me instructions of what medicine to give my mom for her pain. I really, dont recommend this company due to them being very unprofessional, rude, unattainable even after several supervisor callback requests. They are the worse company I have dealt with, even my moms doctor said it was the worst experience she had trying to get a hold of them to fax the right paperwork. If the rating had a negative I would but for now its a 1 star and hopefully you dont contact them at all.
Feb 5th, 2021

Awesome place to work for all the staff is amazing ..love it
Mar 7th, 2020

The Nurses and Volunteers that came to help my grandmother was caring and understanding of my family needs. Thank you Olivia and Soofia
Jan 26th, 2020

The nurse that came out was very comforting and talked the family through the scary process of putting our dad on hospice. Sofia was nice.
Jan 23rd, 2020