REI

The other day, I was shopping for hiking boots at the Southlake REI, and it was quite busy. However, Collin went above and beyond, patiently assisting me and finding a perfect pair of boots that met my needs, even at a clearance price! His customer service was truly exceptional.
Mar 30th, 2024

Great store that sells really great quality outdoor stuff. You can find backpacks, bicycles (think not just racing, but commuter bikes, mountain bikes, etc), workout clothing, camping equipment, kayaks, canoes, water bottles, multi tools, knives, you name it. REI is a cooperative (coop). You get a percentage of your annual spend back as dividend - wonderful idea. I have been a member since 2004 or so. REI's return policy is one of the best I have ever seen. Very nice store, great merchandise, wonderful people. Go see them I highly recommend REI.
Mar 27th, 2024

Mar 17th, 2024

MACK(?) was so amazing! She took care of us the first time we went. Helped us pick out a bag. We went again to browse and she reminded us of the sale that was coming soon. When we the third time, MACK took really great care of us and our friends that we brought. Thanks MACK hope to see you again~~
Mar 12th, 2024

Was in the other day looking for hiking boots along with lots of other people. Collin at the Southlake REI was beyond patient and super helpful finding a great boot that fit my needs and also on clearance! His customer service was top notch!
Mar 7th, 2024