First United Bank - Sanger

Banked here for years. They have always been very helpful and friendly to us.
Feb 10th, 2024

Will be changing banks! Ive been with them for 6 years and their app is never correct or always down. They made a mistake on my account on their end and when I called them about it they were extremely rude about it and tried to put the blame on me. Do not recommend.
Jun 17th, 2023

Friendly and helpful.
May 6th, 2023

Very helpful and professional.
Nov 29th, 2022

I used First United for a construction loan and then the permanent mortgage loan. They were very slow to process anything. I was quoted 30 days to process the initial construction loan and it ended up taking 3 plus months which had a substantial negative impact. When refinancing into the permanent loan I was told we could lock in a rate up to 260 days in advance which seemed like a good thing. Near the end of construction the rates were low and I requested to lock and was told we were locked. When it came time to finalize the loan the rate was changed (much less than half of the 260 days later). We complained and the rate was adjusted back to the rate we were supposed to have. We had started processing a loan with another bank who was going to give us the rate we originally had but when FU agreed to adjust the rate back I stayed with them. I had been dealing with them up to this point and felt like I should give them the opportunity to keep my business if they were willing to make the effort. Finally the day before closing I get a disclosure and I see that point fees have been added (basically pre-paid interest to buy down your rate). So to get the rate I asked for, that we should have had from the beginning, and that I was going to get from a different lender, they charged me for points without telling me until the last minute (a large chunk of $). Very low integrity, sneaky behavior.
Jun 12th, 2021