Johnston & Murphy

Of the 47 pairs of shoes I own, 45 are J&M. You can find higher quality and cheaper shoes, but you cannot find a better value. This location always seems to have some of the best casual shoes and accessories available from J&M. They also have the friendliest staff in the chain which is saying a lot.
Apr 6th, 2024

Purchased a set of $200 shoes/boots 13 months ago that have a zipper along with shoe laces. I have used them for work every week and have enjoyed wearing them while taking good care of them. However, there is a massive flaw with the cheap zippers used on J&M products. Since I have owned them, the upper part of the zipper has been shows degrading and coming apart. It was to the point that my pants were being damaged by the metal protruding from the zipper as it is unwinding. I dealt with this the best I could but last week as I was preparing for work, I went to zip up my boot and the zipper came right off at the top because the stopper pieces disintegrated. This caused me a lot of problems that day because when theres a plane full of people waiting to depart and you need to be there to fly it, its hard to just call in and cancel. I managed to somehow get the zipper back on and made it through the day. When I brought these shoes into the local store I was given a very explicit response about the warrant length, which is only 1 year from purchase. No other help was offered in any way by the woman working the desk. The interaction took maybe a total of a minute and I left. I am completely disappointed that I not have to pay out of pocket to have a better zipper sowed on after just over a year of use on $200 shoes. I will avoid this company and their products and recommend you all do the same. There are better products out there.
Nov 11th, 2023

Feb 21st, 2023

Nov 30th, 2022

Great staff. Awesome warranty program
Nov 14th, 2022