Journeys

The staff at the location could use additional training regarding customer service and how to properly key transactions and returns. The staff is inexperienced and can't do simple math on returns based on our interaction with a return with a receipt. They should be trained appropriately on how to use the cash registers, how to apply discounts and complete an even exchange. I also witnessed them providing different customers different information. The policies are not applied uniformly towards all customers, instead it depends on which person you get they all provide you different answers. The experience I had there was ridiculous. Would not recommend that you shop here.
Apr 6th, 2024

This stupid store takes away your receipt in purpose just so you wont be able to return something. They do that in every single journey store, never shopping here again!
Mar 27th, 2024

yea the inventory sucks if you call and ask for something in their inventory they will say they have it and then you go to the store and they dont but they offer another store that does and then that one doesnt either. Lame!!
Jan 30th, 2024

I just left this store, as a very unsatisfied customer. I had to argue with a store manager about honoring the price that was on the shoe and he was stubborn about it. So in the process of returning the shoe Justin another manager said he would but said it with such attitude. I just cancelled my purchase. No customer service from management or gabby their cashier. They need to be retrained on their customer service. Im never going back there again! Ill take my business where they appreciate their customers.
Jan 17th, 2024

Everything in the store was nice. Well mannered staff and interactions. Sadly didn't have a pair in my size that which I wanted,but luckily did have the other pair size in various sizes that I had needed. Thank You Journey's. Sweet in store product stock for a quick stop shop.
Jan 14th, 2024