Anew Home Health Care

Dawn Burwick Is the so called admin for this company. My family member needed to contact her because there was an issue with the nurse that was coming by. I was given her number to contact her and I still yet have not received a call back. Even the nurse tried calling! If you care anything for your family member go elsewhere.
Aug 12th, 2023

Jul 15th, 2023

Husband had surgery and our case manager sent the referral to Anew Home Health for post op Home Health Care. We were to receive a call by Wednesday. No call. I called Anew at 1:40 p.m. on Wednesday and couldn't even leave a voicemail as it was full. When she did call Thursday I asked her when she received the referral she initially stated Thursday (that morning) then stated Monday later in the call. So I was lied to by this Home Health Company. No pre-auth obtained, delaying my husbands recovery process. Extremely disappointed we were referred to this HHC and furthermore the lack of urgency and care of for patients and lack of professionalism. DO NOT USE THEM. Very disappointing.
Mar 16th, 2023

I used Anew HHC for post-op care following left (Oct) and right (Nov) total hip replacement. Every nurse (specifically Yvonne) and physical therapist (Melissa) were incredibly kind, professional, and knowledgeable about their respective profession. Each bandage change and PT appointment was great. Thanks to them, my recovery continues with no complications and I am doing a lot better than before!
Nov 9th, 2022

I highly advise against this agency unless you want one of the following; 1) wait days on end for service that repeatedly say theyll come but dont. 2) physical therapy service that comes only once in a tshirt, sagging shorts with their underwear showing, never calls, and attempts to urge you to switch other medical professionals to ones THEIR OPINIONS agree within their first visit. 3) service that only comes after you complain of how they repeatedly make you wait day after day only to drop off some dressings for you at the door and leave immediately to make you put it on yourself. 4) lack of professionals when you have a complaint about the one physical therapist that finally arrives after weeks and youre supposed to have another one come, they turn it into an excuse when different physical therapists were supposed to come (scheduled before making the complaint) and never arrive. 5) a business that places blame onto you when you get tired of repeatedly placing complaints for lack of service and neglect, finally ask them to discharge you from service but they never do until its a month later, and bring up their own versions of your complaints twisted and exaggerated to make their own excuse when its convenient for them. If you hear youre getting this company, they have no control for quality or staffing. If you get lucky and they dont ignore you after critical surgery like spine surgery, congrats. If you get our same experience, youre not missing out on anything, they barely do things when they arrive anyway. Calling for service is like trying to herd stray cats but worse because theyll respond back and repeatedly put you in a false sense of security that theyll do something and never do. These are my warnings.
Nov 2nd, 2022