Beldon San Antonio

We sincerely appreciate you taking the time to provide us with your constructive feedback on your experience. Our motto, at TEAM BELDON, is that yesterday is never good enough. We look at what we did right yesterday, what we did wrong, and what we are going to do differently today. Based on your feedback, we sincerely regret to hear that your interaction with DJ and Bill, with BELDON San Antonio LeafGuard, did not align with the high standards we always aim to uphold. Ensuring top-notch service for our customers is one of the fundamental pillars of our core values, and it is clearly evident that TEAM BELDON did not meet your expectations on this occasion.With that being said, we did want to clarify that all gutter systems serve the purpose of diverting water away from your residence, but ONLY LeafGuard stands out due to its patented one-piece debris-shedding design, surpassing any other gutter guard currently available on the market. LeafGuard is unique in its ability to offer unparalleled protection against the common homeowner concerns, including rotting fascia and soffit, foundation damage, driveway deterioration, landscape erosion, roof damage, mold and mildew, as well as pest infestations. As DJ and Bill discussed with you, LeafGuard is custom fit by our professional installers to the EXACT specifications of your home. When LeafGuard is installed, there is no need for our customers to worry about performance, fit or unsightly seams. With LeafGuard our customers enjoy clog free gutters guaranteed. As we say at BELDON San Antonio LeafGuard - Get it and Forget it!Additionally, in our 25+ years of installing LeafGuard gutters, our experience has shown that customer satisfaction is significantly higher when we can guide homeowners through the entire process, from gutter removal and fabrication to the use of our unique big mouth adapters, abs plastic hangers secured with coated screws, and provide information on what to watch for should any issues arise with your LeafGuard investment. Unfortunately, to provide the homeowners with this significant amount of information, it takes us about 90 minutes. We do our best to communicate this time frame, when the appointment is set, to ensure there is adequate time for addressing all of the homeowners needs and/or concerns. We apologize if we didn't convey this properly in advance.At TEAM BELDON, please know that we take your concerns seriously and would appreciate it if you would reach out to Rebekah, the VP of our Home Improvement Division, with any additional questions and/or concerns. Understanding the additional specifics of your situation will enable us to directly address the issue and implement measures to prevent similar occurrences in the future.Your satisfaction holds immense importance to us, and we eagerly await hearing from you. Thanks again and have an awesome Saturday.