Big Lots

Friendly atmosphere and greet customer service
Apr 3rd, 2024

Found what I needed right away, plus 20% off. Nice bonus! The staff is great, very courteous,very nice, and very helpful !
Mar 27th, 2024

Looks like a good store with lots of inventory
Mar 23rd, 2024

My experience at this location was terrible. I went in to shop around and ended up in the furniture department on 10/17/23, and saw a couch that I really liked. I asked the floor associate for assistance because the couch didnt have an advertising that showed the name of the couch or price. The associate ended up finding the flyer underneath the cushion (great marketing)! However, it did not have dimensions. He told me that I could purchase the floor model with 10% off (without any information on the dimensions at this point) because they didnt have any others in stock. Then he walked away to the computer to try and find more product information and came back and said he couldnt find anything in the system for it. Then he told me if I went ahead and purchased it that same day he could call his manager to confirm if they could do 20% off instead. The person he called allowed the 20% I wouldve taken it if the measurements were good. Then he told me he was going to the back to see if they had it in stock (after he said in the beginning that he knew they didnt). While I was waiting for him to come back I went online and found the product information including size AND it was on sale online for $749 vs. what he wanted to sell it to me for at $1299 in store. So I waited for him to come back for 30-40 minutes and he NEVER came back. So I left because why not purchase it online for much cheaper and itll be brand new. I ended up placing the order online to have it delivered to my home on 12/22/23. This morning I received an email saying that my order was cancelled because big lots no longer has it in stock. I said okay let me go back and get the floor display for the online price PLUS the 20% the associate honored. I went in and asked for a manager to help me in the furniture section. I started to explained to her what happened the previous day and she stopped me mid sentence and said why didnt you have a ruler to measure the couch yourself if you guys didnt see the flyer on the couch. I told her excuse me? First and foremost I am the customer, your associate shouldve been the one to take measurements. Second my intentions going out shopping wasnt to look for or purchase a couch, im not just carrying around a ruler with me everywhere I go. I have measurements of my space at home in my notes on my phone in case I do find a couch one day, but usually anywhere that ive gone they have that information displayed ON THE COUCH, not under its cushion. She then goes on to say that she DIDNT want to sell the display, and even if she did it she can only do 10% off So what is it?? Youre refusing to sell it to me or if you do sell it youll do 10%? I told her that the previous associate called his manager to verify selling the floor model to me AND sell with 20% off. She said he was wrong for telling me yes. If she was the manager then who did the associate call to verify with his manger that he could sell it just the day before? I asked for the corporate number and she told me to go online and find it. I am waiting for the district manager to contact me within 48 hours. Until then if I could give this location NO stars believe me I would. 03/06/24 Update: I went in last Friday just to see if the couch was still there and it was, but this time for $1,599.00 LOL mind you one piece of the couch is $749.00 and the other $750 thats $1499.00 How did it go UP $100 and this is the very last one? How is a store like this running if they cannot do MATH!!! As I was looking around the store I couldnt believe that the manager Esmeralda is still there after I spoke with the district manager about her unprofessionalism. She even saw me and gave me a real nasty look. Seems like the district manager for this store doesnt care what type of person runs the store. Still ZERO stars until they get new management in there and clean up the store. Nasty management, Nasty store!
Mar 7th, 2024

Great place
Mar 1st, 2024