Verizon

Not that many people
Mar 8th, 2024

STAY AWAY!!!!!! This team set up my account wrong, causing my first bill to be more than double what we expected. Furthermore, they cannot help fix it even when I spoke with exact Same salesperson Aaron who set up our account, failed to set up autopay and the discounts they offered, misled us about the credit applied to the purchase of a new phone, added device protection when we declined it. Then, after 2 calls the customer service line, they cannot verify the down payment we made at the time of signing because the store uses different soft ware that they cannot access. The local store for some reason is incapable of emailing or sending a copy or image of the receipt, and I was told I must come in to get it in person. So I did, but after a long wait they needed to get a lot of information, check my ID, and then decided I couldnt get a receipt because I did not have admin privelages in the account. What a circus. These salespeople are incapable of helping, even when they created the mess. I recently learned a term which applies here: WEAPONIZED INCOMPETENCE. I dont know what their set-up is, but they look like a Verizon store but they are really some other company called CellularSales, and it looks to me like they are not liable to Verizons standards, and Verizon cannot help me with my problems with them
Jan 11th, 2024

I visited this store at 5:30pm on a weekday. There was 1 person to help customers THERE WAS 1 PERSON TO HELP CUSTOMERS. The man who helped me was great, but I felt bad for the people waiting patiently for assistance OUTRAGEOUS. IS THIS STAFFING LEVEL TYPICAL FOR VERIZON? IS VERIZON IN FINANCIAL TROUBLE?
Jan 8th, 2024

Would not recommend. The manager - Louie - & his team were entirely unhelpful. Based on my experience at their store, this is the final straw & my family of 6 phones will be dropping Verizon.
Dec 17th, 2023

Best experience
Oct 30th, 2023