Barnes & Noble

Love coming here with my kids. Books everywhere for everyone. Be sure to look at the clearance section. They have pretty good deals.
Apr 1st, 2024

Mar 31st, 2024

Was at a different BN and they called to this location to place a book on hold. I've never had a book on hold before. I got there and went to customer service desk and waited. Noone was there. 2 employees walked by me to go assist at the registers I called out to one, he was very focused. Neither asked me if someone was helping me. I flagged someone else down after a 10 minute wait. He went to help the guest he was with first (I understood) he came back to go get the book I had on hold. This took a few more minutes. While he was gone a lady that presented as a manager asked me did I need something, I calmly expressed my experience at this location and that this was frustrating. She said when I get my book I can pay at the registers. No empathy or anything, just dry words. I paid for my book and left. I've been a good customer with Barnes and Noble for a long time (over 25 years) and this was my first less favorable experience. I get having an off day, but if customers who are giving respectful feedback bother you, maybe take a sick day instead of unkindness.
Mar 30th, 2024

Nice selection
Mar 28th, 2024

Mar 26th, 2024