Classic Collison

Great experience here. Sam, my service provider, was amazing and took care of my vehicle. I went here to get some hail damage taken care of. My vehicle looks NEW again, I'm so happy with the work and service I received from this location. Great communication, great interactions with staff, I definitely recommend them. Thank you, Sam!
Oct 16th, 2023

If I could give this rating no stars I would. The absolute worst customer service I have ever experienced, Unprofessional. flakey, no idea how to run a business or communicate with their customers. Dropped off my vehicle for repairs for 6 hours. when I picked up my vehicle, nothing was done. Called to discuss. left on hold for over 10 minutes twice with no call back call and left message with receptionist , never got a call back. DO NOT TAKE YOUR VEHICLE TO THIS PLACE.!! and btw, the rep that was helping me got fired. before my vehicle was repaired.
Aug 17th, 2023

TERRIBLE! UNRELIABLE! WON'T ANSWER MY CALLS! I took my car for an estimate July 17, 2023, after a hit and run accident from a drunk driver. I was told I would get an estimate within days. It is now July 31, 2023, and I still have not gotten my estimate. I can't get anyone to answer or return my calls, and even my insurance agent is getting the runaround. And I've been paying for my rental OUT OF MY OWN POCKET! DO NOT TAKE YOUR CAR HERE, YOU WILL NOT GET AN ESTIMATE OR BE ABLE TO COMMUNICATE WITH THE SHOP.
Jul 30th, 2023

excellent professional
Jul 17th, 2023

I do not recommend this place, I saw red flags as soon as I got there. A customer walked in angry and gestured through the glass for the manager to come outside, it appeared he had damage to his vehicle he just got repaired. Even with that I was okay, because I honestly just wanted estimate on my truck from hail damage from months prior. I was going through my insurance who set me up to drop off vehicle there. I told representative, I just wanted the estimate done and I told them to contact me before they do any type of work because I wanted to know how much it was going to be, if they were going to replace any parts, total it out, etc. I also didnt sign any paperwork authorizing them to repair vehicle. Another red flag is he said it would take about a week to do estimate and two weeks to fix it. I told him again, I just wanted estimate and I would decide then if I wanted to get it repaired or not. Representative never told me, we dont do that or thats not the process, he just said that process takes awhile since they were working on several vehicles. Needless to say I called a week later, I was told, I would be called back. I drove straight to Classic Collusion and my truck was parked in front apparently fixed and ready to go, I talked to the manager and basically started arguing with him because he accused me of just wanting the payout, I told him that besides the point and really none of his business. Top it off no parts were replaced, most of hail damage was fixed but I still had pink marking and circular blemishes all over the truck, especially the hood that had the most damage. I also had new minor damage that, he said was already there, it appeared damage was from the part being clamped down too tightly. He said, Ill waive deductible and replace the hood, which I reluctantly accepted because I did not want to go through the hassle of going through litigation. Which also just tells me they knew they were wrong. Top it off they charged insurance company $9200, and they didnt replace any parts. The vehicle was supposed to be fixed a few days later, which end up taking 3 weeks and I only got one call with voicemail telling me vehicle wasnt going to be ready in time because hood arrived damaged and that is the name of the game. Luckily I have another vehicle because I didnt have rental coverage, I cant imagine someone else going through this and not having another vehicle. Anyways I wasnt satisfied with the work done and definitely do not recommend this place to anyone. There is a reason why they were the only collusion center with availability available, the other were weeks or months out, but if I could do it all over again I would wait weeks before going back to this place or any place associated with it. Service: Painting
Sep 14th, 2023