ALLPHA HOME SERVICES

Office personal and owners dont have there stuff together. Could be cause of past employees or owners but I wouldnt call them for any services.
Sep 8th, 2022

Aug 6th, 2022

Jul 4th, 2022

I have no issues with the service, the techs that come out are great. Scheduling an appointment is not an issue, What I have an issue with and still have the issue is the billing department. I paid for a year service and my credit card was still being charged the monthly fee. I called the billing department numerous times to have them stop charging my card. This went on for four months, they finally stopped charging my credit card. I ask for a refund of the four months, I got a voice mail that I would be refunded check of $45, that never happened. I called back numerous times again to ask about the refund, also to let them know that it should be a refund for four months not two. To this day I am still getting the run around. I am very disappointed with this company, I paid for a year to have your service and I can't trust there word. So I'm out the 1 year service and $90 that was charged to my credit card that should not have been. Services: A/C system maintenance, HVAC system maintenance
Sep 4th, 2022

Our warranty company chose this company for us, for our AC. The approval process in the beginning took a while which is understanding, but once the equipment arrived in town and it was in ALLPHAs hands, they completely wasted our time. We started our claim June 11 it is now July 19 with no resolution. They showed up July 18 and had us thinking we finally would have it replaced to find out they ordered the WRONG equipment from supplier!! Mind you, it has already been 5 weeks total waiting for this. Yes, mistakes happen but this company knew the urgency and had the nerve to blame the warranty. My husband and I called every single day to stay updated we spoke to LORI and CRYSTAL. THEY ORDERED IT WRONG AND WOULDNT ADMIT FAULT. They ordered an electric but we needed gas. We had a tech come and mentioned to me how the gas flex hose would need to be redone so they knew. The problem is instead of taking responsibility for their actions and supplying us with the proper equipment (I repeat again they knew the urgency of how we needed this fixed) they told the warranty that they could not service it and dropped our claim so now we have a different vendor coming. They didnt want to pay for the correct equipment to make up for THEIR error and be reimbursed by the warranty later. We literally call these people every single day and I repeat... they know the urgency!! But they would rather have us wait on the warranty process all over again to send equipment, even though they would get reimbursed for it if they would just go and get it. When my husband asked the lady she told him straight up no they would not do that. Also, the lady named Crystal here is extremely rude and did not want to admit they made an error, but thats besides the point we just want a resolution. As a company there are better steps to take and they clearly dont seem to care. I do not recommend this company they are terrible, the staff is rude, the technicians are not available, (The equipment had arrived and we still had to wait just for availability and then only got scheduled because I called back) they have no urgency to help or service customers. Also, if you are reading this ALLPHA, you can say whatever you want to justify yourselves but IF they arrived with the correct equipment yesterday, we wouldve had it done. We have been extremely patient up until this point and now that you made an error there is a huge lack of professionalism, wow! You need to learn to take responsibility for your actions as a company and if you guys like to blame the warranty so much maybe you shouldnt do business with them!! Services: Install AC, A/C system maintenance, Ductless heating & A/C services, A/C system vent cleaning, Portable A/C services, A/C system repair, A/C preventive maintenance
Jul 25th, 2022