Freedom Forever - Austin

this company has horrible customer service and follow up. i started the process of getting solar panels in april of 2021, it is jan of 2022 and they are still not operational. im paying mid sept) the finance company and my power bill still they eventual get around to reimbursing the loan payment since the panels arent operational but thats not the point. trouble started with the install, they were ground mounts.. it took three attempts and several months of follow up calls to get them to come back or reschedule the install. after the installed panels were done i learned that the master chips and antennas needed to make them work wasnt completed ( you can see in the pics the antennas are missing and so is a panel).. they eventually came out and finished that then the process of getting them to get my power company the correct interconnect paperwork started (mid sept). i had to be the liaison between the 2 because forever freedom would not follow up with my power companys request for the correct paperwork. finally my power company said they got the right paperwork and they came out to inspect the set and approve to operate. not to my surprise, the paperwork didnt match what was installed at my house the power company has sent them what is needed, ive called 3 times since and NO ONE has returned my calls, i have no idea when they will be back out here to correct the electrical work so it will pass inspection worse company ive ever dealt with STAY AWAY!!! i have a huge array that provides shade for my dogs. update.. march 2022 - i finally had to drive about 100 miles to speak to someone because they wouldnt return my call.. once there they finally agreed to get some one out there to fix the electrical work. they also had a customer relationship rep contact me. he was helpful.. after the work was done, i was asked to update or remove this post my response, im not confident this has been resolved. im glad i didnt power company came out to inspect still wrong! now i have to try to get someone to come fix it AGAIN. unbelievable!! UPDATE- April 2022: so the came out to install/add the meter needed by the power company so i could get the Authority to Operate the guys were great, but it started to rain that day and they said for safety reason they could not finish which i agreed, live electrical wires and rain-not a good combination. so the left the parts and left that was 3 weeks ago and i havent seen or heard back from anyone!! this month marks 1 year that i started the process to go solar and still, they are nothing but shade for my dogs!! 4/11/2022: FINALLY after a YEAR of messing with installs, inspections, rewiring, more inspections, and approval to operate.. we have solar panels operational! 5/21/2022: checked mail today and low and behold, freedom forever sent a check for project delays it was a decent amount too, caught me by complete surprise!! they at least made an effort
May 20th, 2022

Junior and his crew Zeus did an outstanding job!
Apr 30th, 2022

Great company to work with!
Apr 25th, 2022

Apr 14th, 2022

Update: April 18th, 2022 After having received a phone call from one of Freedom Forevers reputation specialist following the original review I was apologized to and told that I would get my cancellation fee reimbursed from our salesman Jad. It has been several weeks and to this day I never received the reimbursement as well as any further communication from either Jad or the reputation specialist for the company. If you really want solar panels for your home there are plenty of other companies out there to give your business to. Avoid this one. I have to agree with one of the above comments in regards to our experience with our salesman Jad. He refuses to answer communications. When we initially signed up with Freedom Forever we were told by Jad that they would handle the switch from our current electric provider to a new one that had a solar buy back program as well as reimburse for any cancellation fees for breaking a contract with our current provider. Not only did I have to make the calls for the switch to a new energy provider but after following Jads instructions for reimbursement with Freedom Forever I was told by the companys customer service that they do NOT reimburse customers for any cancellation fees and that I should take the matter up with our salesman who again doesnt respond back to the customer. Freedom Forever could care less that they have a salesman going around lying to customers and then have their salesman ignore the customers communications. I guess as long as Freedom Forever gets those contracts signed they could care less what their sales people do or promise.
Apr 12th, 2022