AAA Round Rock Insurance and Member Services

Worst insurance company ever! They will pass you along to numerous people for any claim, always get message machines and no call backs. Stay away!
Jan 17th, 2024

Absolute TRASH for insurance. If You are insured with AAA they'll scoop your car up before the police arive (20 minutes)to get rid of evidence. If you are a victim and need to file a claim they take their time and wont call you back. They'll put you in a vehicle thats not equal to yours and skimp on vehicle repairs and cheat you out of your lost wages.
Nov 20th, 2023

Ra was very helpful
Oct 10th, 2023

Edward, a tow truck driver, was dispatched to us for a lockout via ToyotaCare, he was great, nice, professional and quick. He had it open in 5 minutes, nicest tow truck driver Ive ever encountered, thanks so much man, from the guys over on Lantana Dr. I hope Im leaving the review in the right place
Sep 19th, 2023

Don't buy auto insurance with this agency! They lied to me and my husband about our policy! Now they check credit scores, based on your credit score that's how you get your montly bill if is a low score it affects how much you have to pay every month, every month they check your credit score and we never knew about it. However, they never send us a bill. The only thing we had in our mail about AAA insurance is a cancelation policy. Additionally, I've never been able to have my proof of insurance either, even after I waited 3 days making the monthly payment! I constantly asked for my proof of insurance and never got it. Most horrible experience I ever had with this company! Very bad, poor, and unfriendly customer service! I recommend State Farm insurance! They are the best! Friendly and professional! They gave us a great price policy! And I got my proof of insurance the first day!
Oct 28th, 2023