OYO Hotel Rosenberg TX I-69

Hi Travel Arte y Cultura,We apologize for any inconvenience caused. We assure you that we deeply value our guests and their satisfaction is of utmost importance to us. We regret to hear about your experience and would like to investigate this matter further to provide a resolution. Please share your contact details and booking ID via DM, so that our team can get in touch with you to resolve the issue. Once again, we apologize for the inconvenience caused and thank you for bringing this to our attention.Team OYO

Hi Clay Pletka,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you faced during your stay at our property. We understand how important cleanliness and safety are for a comfortable experience, and we are extremely sorry for any lapses in this regard.We have shared your feedback with our property management team to investigate and take immediate corrective actions. This includes addressing the issue of drug paraphernalia and ensuring it does not recur in the future. Rest assured, we take such matters very seriously.Regarding the billing issue, we apologize for the confusion caused. Our team has rectified the error and adjusted your charges to reflect the correct weekly rate. However, we understand that the difference was not refunded to you, and we apologize for this oversight. We assure you that we are looking into this matter and will promptly process the refund due to you.Your satisfaction is of utmost importance to us, and we would love to make it right for you. To further assist you with this situation, please reach out to us at [email protected]. Our dedicated team will ensure that all your concerns are addressed and resolved to your satisfaction.Once again, please accept our sincerest apologies for the inconvenience caused. We value your feedback as it helps us enhance our services and provide a better experience for our guests. We hope you would give us another chance to serve you and change your perception of us.Warm Regards,Team OYO

Hi Aaron F,We're really sorry to hear about your experience with bed bugs during your recent stay at Room 225. Please accept our sincerest apologies for the inconvenience caused.At OYO, we take such matters seriously and are committed to providing a comfortable and pleasant stay for all our guests. We understand how disturbing bed bugs can be and we apologize for any distress caused by this situation.We have escalated your concern to our team. They will investigate the matter thoroughly and take appropriate actions to ensure such incidents do not occur in the future. Additionally, we have shared your feedback with the concerned property to address this issue with utmost urgency.If there's anything else we can assist you with or if you have any further concerns, please feel free to reach out to us at [email protected]. Our team will be more than happy to assist you.Once again, we sincerely apologize for the inconvenience caused and appreciate your understanding.Warm regards,Team OYO

Hi Keith Stanley,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced during your stay with us. We understand your frustration regarding the roaches, locks on doors, and the missing stopper for the bath tub. At OYO Rooms, we always strive to provide a comfortable and enjoyable stay for our guests. We have taken note of your feedback and will address these issues immediately to ensure they are not repeated in the future. If there's anything else we can assist you with or if you would like to share any further details, please feel free to reach out to our team at [email protected]. We are here to help and ensure your satisfaction. Once again, please accept our sincerest apologies for any inconvenience caused. We appreciate your feedback and will work tirelessly to improve our services.Best regards,Team OYO