Visionworks Rockwall Market

Mar 21st, 2024

Mar 14th, 2024

The good reviews are most likely paid reviews, theres no way this place is what they say. I came in and a guy was returning the glasses because they got the prescription wrong for him. I should have left then and there. Everything seemed fine, they told me my glasses would be there in 7-10 days. Ok the 8th day I called in to check and see if they possibly came on, nope, now its another almost 2 weeks until they come in, very rude customer service, the way they talk to you is ridiculous. They lied and said its because of the holiday, as if 1 day can make such a drastic impact. I came in and returned the glasses, its been a month they still have not communicated with my insurance that they have been returned, I even called them and asked them and they said they did it. I dont understand how this place is still operating, utter disgust and no care for potential customers to even try and win their business. This place needs to under go a drastic staff change. Stay away or you will learn the hard way as I did. AMERICAS best is down the road, much better than this place. I wish I could give 0 stars for this. Read the negative reviews of this place and those are the legit ones as opposed to the most likely paid ones which are around 5 stars.
Feb 19th, 2024

Visionworks associate, Holly, was very helpful, professional and courteous.
Feb 13th, 2024

Holly at this location is excellent! I went to two other places (one online and one local- Americas Worst) to order contacts and neither one of them could pull it off. I go in here and Holly has me out the door with order placed in 5-10 minutes. Thank you very much for how easy this order was to be placed.
Feb 2nd, 2024