Steak 'n Shake

Alyssa Dequeant _{on Google}

Apr 6th, 2024

Service has gone downhill. No one greets you and you have to get everything yourself. You have to order from an automated kiosk system, then seat yourself. No server at the tables or counter service, and you have to pick up your order from the window when it's ready. Staff do not speak to customers at all. The whole place is dirty: lobby, tables, floor, bathrooms, drink area. It takes a while to get your meal, despite very few or no customers. The garlic steakburger and shoestring fries still have the same delicious taste, and the shakes are very good. Doesn't feel like much of a restaurant when you have to get everything yourself and try to catch an employee's attention when you need something. The old fashioned diner vibe that made the place special is gone, and it's no longer 24 hour. Steak 'n Shake is just another hamburger joint.
Vegetarian options: No, it's a burger joint
Kid-friendliness: Kid's menu
Wheelchair accessibility: Yes

edoelrickun _{on Google}

Apr 6th, 2024

Love the steakburgers, love the prices, nice and quiet.
Edit: since I reviewed, close to when they first opened, I believe, everything has gone downhill. Prices have gone up, but that's the economy, and doesn't really count. I wondered why their food tasted duller, and discovered that their proprietary seasoning is no longer put on the burgers and fries in the kitchen (or if it is, it isn't noticeable), but comes in little packets to add yourself. There is no longer really any forward facing staff, there are kiosks instead , and a pick-up area where they call your name. So they reduced staff, but I bet they aren't paying the remainder any more. We kind of stopped for the nostalgia, but it's all been sucked away. Would no longer recommend.