Sandknop Health Group Family Practice

If I could give 0 stars, I would. I moved to TX in July and struggled to find a PCP that could treat me comprehensively given my medical history. After fighting with Dr. Kumar and his staff to simply prescribe my meds since Sept... I am done. He was more interested in pushing HRT (which is 100% out of pocket) and less in having his staff simply submitting a pre-auth to get my routine meds. Don't bother sending messages, they are not returned time, if at all. And the option to leave voicemail doesn't work either as it hangs up on you after 5 seconds. Time to find a more reliable doctor and staff.
Jan 26th, 2024

I feel neglected by Dr. KUMAR. I wonder if Sandknop just does not like Baby Boomers. I would not suggest this practice if you are Elderly.
Jan 16th, 2024

It's always easy to send an emotional response to a negative experience. Being in healthcare myself, I would like to provide feedback and give credit when credit is due. Changing primary care providers after 15 years was unsettling at first. I wanted to commend the entire team at Sandknop Health Group for providing a 5-star patient experience. The process was extremely smooth and efficient checking in and checking out. Super huge props to Dr. Kumar, who is an extremely attentive listener, super knowledgeable, and a great communicator, which eliminated any anxiety I had about changing providers and discussing my health after all of these years. Thank you Sandknop Health Group!
Jan 15th, 2024

Dec 28th, 2023

Their company policies should seriously be reconsidered. The lack of empathy for their patients is quite astounding. The past year I have been going to a small local pharmacy due to a shortage in the medication I have been taking since I was 14-years old. Well, they ran out and said it would likely be 3 weeks to a month before they had it stock again. I had to find a different pharmacy that did have it stock (not easy) and called the Sandknop Office to get it transferred to the other pharmacy. You always have to leave a message. You cant ever talk to someone directly. Maybe they call you that day, the next day, or the following week I received a call back from Quinn (Rickerts Assistant) who was immediately combative stating that they WOULD NOT transfer my prescription and that its company policy. I then called the small pharmacy and had them write a letter to Sandknop group asking that they transfer it to pharmacy that I had found. They denied it this morning. The shortage is not the fault of anyone, but the fact that they will not transfer the medications is negligent. I like Rickert and I liked his other assistant Pam, but whoever this Quinn person should not be handling any sort of communication with their patients. I left a voicemail to talk with Rickert and have not heard anything. Sandknops office policies are flawed and denying a pharmacy and patients request is no joking matter. Since I cant get in touch with anyone I guess I have to write reviews. If you are looking for a new doctor this is not the place if you want a good experience with your health care. Take your money elsewhere.
Mar 14th, 2024