JCPenney

Apr 10th, 2024

Pretty standard JC Penny. It was clean and had the usual brands. The checkers were very friendly but surprisingly slow. There was a decent line and all three of them were taking their time and having other conversations.
Apr 5th, 2024

Apr 5th, 2024

Mar 19th, 2024

Thank you to Gail and Mary for making me feel like a criminal for wanting to return a handful of jeans without the receipt. From the minute I walked in, it was an automatic, "No, we don't do returns without a receipt. We never do returns without a receipt. It's always been this way." Mind you, this is what the website says: "Returns without a receipt may be eligible for a JCPenney Merchandise Return Voucher at the items lowest selling price within the last 45 days when accompanied by a valid ID*." When you click on the exceptions, it has to do with jewelry, mattresses, and delivery fees. Only once I TOLD them that I know for a fact that they are not following their store policy and I know because I used to work for JCP did they try to "help" me. They said they can give me the 45 day low price as store credit, which I said is fine because they don't fit me, so I can't do anything with them anyway. Gail finally started ringing it up, and it came up in the system. Then Mary said she doesn't even think they sell the jeans I was returning. So again, yet another excuse not to help. They are all Arizona jeans and all have tags. With as much money as I've spent at JCPenney over the last decade+, you'd think I'd receive better customer service. Not only was it irritating, their lack of assisstance was embarrassing - for me as a customer, feeling accused, as well as for them, trying to pull one over on a customer citing "policy". I will not be returning to this location.
Mar 16th, 2024