Memorial Hermann Surgery Center Richmond

First time at the facility and would totally recommend. The nurses and medical staff are both awesome and professional-Thanks very much!
Feb 14th, 2024

I will never go back to this place - I froze from the second I got back in the surgical suite - the nurse gave me two warm blankets but the warmth wore off in just a few minutes. I was miserable. I was getting up to get dressed to walk out before my colonoscopy but the anesthesiologist walked in at that exact moment and I was wheeled back and had my procedure. I didnt have a nurse call button to call the nurse for more blankets. Luckily after the procedure they used the Bear Heater on me and that helped. But I will never use this facility again.
Dec 4th, 2023

Have attempted to call the past 2 weeks to figure out the schedule for surgery. Left voice mail and called multiple time without pick up or call back. How do you expect a patient to arrive on time to their procedure if you don't pick up or convey information to them!?
Nov 11th, 2023

Took my parents here for colonoscopy. Everyone here is amazing. The front desk staff is helpful and kind, the nurses and medical staff are professional, patient and have excellent bed side manners. My parents and I are thankful for their kindness.
Oct 19th, 2023

No no dont go. I see why this facility has so many cancellations. I have had procedures with Dr. Gregory Shannon in the past with no noted issues. However, today I was scheduled for a procedure at Memorial Hermann Surgery Center Richmond. The staff are rude and incompetent. They would not answer the phone or return messages for a week and a half, so I had to drive to the facility to speak to someone about a facility fee they estimated for me to pay that my insurance informed me was covered 100%. I waited for an extended period and was informed my insurance was correct and there would be no out of pocket charge. My appointment was at 11:00 am. I received a call at 7:00 am asking me if I could come in early, because they had some cancellations. I agreed and arrived about 7:40. They attempt to collect fees that are 100% covered by insurance. I informed the receptionist that I had already confirmed with my insurance company and her office that the procedure and facility was 100% covered by insurance and there would be no patient out of pocket cost. She stated that was not what the doctors office sent over. I asked her to call and verify Dr. Shannons office and my insurance company. I called my insurance company again to validate the information I received earlier. They confirmed that my referral from my PCP was for screening and if the facility correctly coded the procedure as intended and entered the preventative code it would be covered 100%. The receptionist went to the back and returned with paperwork for me to sign including a form of financial responsibility paperwork and told me since I was having a procedure again within 5 years, I would have to pay the fee. I informed her I wished to cancel. Then she says we have the insurance company on the phone. I told her I just hung up with my insurance company and they informed me that everything would be covered if the coded it correctly when the billed for the procedure. I cancelled, because thus far I was not given any reason to have confidence in there competency from the time I was scheduled with them. 1) The receptionist at Dr. Shannons office erroneously indicated I needed a new referral from my PCP, when I did not. 2) She was rude. 3) I never saw the doctor-only the nurse practitioner. 4) I received conflicting information on how to prep for the procedure. 5) The Memorial Surgical Center not doctors office would answer the phone. 6) I drove there just to speak to someone to be told there was no out of pocket cost . 7) I was asked to come in early because others cancelled. 8) I drive to my appoint to have my blood pressure increased from the receptionist insisting I pay over $400 in fees. 9) She failed to try to validate the cost and shoves the financial agreement so they can miscode and charge me anyway. I have no confidence in this run down looking facility or in the competency or integrity of the staff at this facility to bill correctly. Who wants to go under when they are unnecessarily irritated. I see why the had cancellations. I would not recommend this facility to anyone!
Oct 22nd, 2023