Holiday Inn Dallas-Richardson, an IHG Hotel

Friendly & amazing staff. Management is on point at this location. Keep it up!
Apr 8th, 2024

This is the most professional staff that I have encountered in the hotel business. The staff is so pleasant AND helpful. The beds are so comfortable. Rooms are always clean. The restaurant food is excellent AND the restaurant staff is so cordial AND kind! A+++ rating for this hotel. Rooms: Spacious AND clean. Beds are so comfortable. Best sleep ever in these beds!!! Like heavenly sleep!
Mar 22nd, 2024

The lobby is nice. The food was... Okay. my tub had obviously been repaired and it looked like a rush job. The tub leaked all over the bathroom floor. The TV is old and slow. Rooms: Nothing fancy. Has a mini fridge and microwave. Had an old TV. Food & drinks: There is a bar and restaurant. The food was not that good.
Mar 16th, 2024

This place is ghetto
Mar 16th, 2024

We had a terrible time at our stay. We stayed one night because we left for spring break early and it was cheaper to stay here one night over extending where we booked our vacation. We got breakfast the next morning and one of the workers comes and asks us what our room number was and I told him. He doesn't seem to believe us so I show him my key and say I can take you to our room. He then goes to the front desk and comes back to tell us we don't have breakfast with our room and I told him our reservation doesn't show that anywhere and it says it on your website that the stays come with free breakfast. He goes back and this time I follow him to the desk and they try to tell us nobody is staying in room 426 when we clearly are. They look further amd say we're supposed to be in 326 and I tell them again that we aren't because we are on the 4th floor yet again. So we go swimming later and they deactivate our keys while in the pool almost 2 hours before checkout haooens so I leave my family upstairs cold in the hallway while I go to the lobby and tell them and they again tell me you're not in 326? Needless to say we left quickly afterwards because obviously we aren't wanted there. They try to tell us some story at checkout that the clerk last night must have put us in the wrong room but after all they've done it's too late. I'll never go back there again.
Mar 12th, 2024