Baylor Scott & White Sports Medicine and Orthopedic Institute - Red Oak

I had a pretty negative experience with this provider today. I had to the go to the back of the building and wait next to a garbage can in the rain to get a Covid, Flu, Strep test. The nurse would barley answer my questions, I get it, it was wet, cold, and rainy out but I was thankful all test were negative. Then it began, I got passed around from doctor to doctor via video chat, spoke to five different scheduling people, Only to end up getting a cough syrup prescription which didnt help at all. Basically due to the symptoms I had, even with negative testing, I couldnt get in to see a doctor and was told I had to wait 10 days before anyone would even think about seeing me. I was referred to urgent care. Needless to say they were all booked up and I couldnt get an appointment with them either. So what if you have another illness outside of Covid or the Flue? Pneumonia or something? I guess your just out of luck. I literally self diagnosed my self and ended up going else where for help. The quality of service was the worst medical service/experience ever. Then I asked myself how I could get straight forward, quick and helpful service from one provider but spend days getting the straight run around from Baylor Scott & White in Red Oak? Dont waste your time with these people
Jan 31st, 2022

Jun 23rd, 2021

Doctors are great but what annoys me is anytime you call it goes to a central it seems scheduling and message center and you cannot be sent to an assistant vm or sent to them directly, they have to relay a message for them to call back. Also, the assistants are horrible. I request medication to be sent to a specific pharmacy and it was even spelled out in the email. They still sent it to the wrong one. When I tried to get a referral to PT I gave them the address, the NPI number and they again scheduled me at a completely different location. First one in grapevine 35 mins away from me, 2nd one at a location with the same name but wrong address and finally one week later the correct one. All while I spelled it out to them two times. Ive had medical assistants struggle with basic lab tests names. Ill keep going because I adore Dr. Hollub for the time being (been his patient for 20 years) but if this keeps up I will change.
Jun 6th, 2021

Great location, great service and very professional staff. Highly recommended. Ms. Rene is a jewel!
May 29th, 2021

I was sent away because I am experiencing COVID symptoms. Didn't matter that they had a recent negative test on file and a vaccine. They said I could call the doctor for $250 but I already did that and the doctor told me I needed to come in to get tests done. Don't come here.
Apr 4th, 2021