Jiffy Lube

Apr 10th, 2024

Apr 4th, 2024

I had very bad experiences from this shop.I went there to inspected my car. Their behavior is was rude. Never go there
Mar 24th, 2024

Best oil change experience I ever had.
Mar 18th, 2024

We had a terrible experience with the service at Jiffy Lube in Princeton. My wife took her car in for an oil change, and the employee who assisted her was unable to determine the manufacturer-recommended oil for her vehicle. Despite her request for the recommended oil, they were having a stare down because he had no idea what to do. My wife called me on speaker and I told him use fully synthetic oil. After the oil change, my wife drove the car home, and I drove it later that evening. The car began to overheat and smoke while I was at the municipal center. I had the car towed to our regular service center in McKinney, where the mechanic discovered that the radiator cap had not been replaced after the fluid check at Jiffy Lube. Due to the overheating, the mechanic it may be wise to replace the thermostat to avoid future issues. We contacted Jiffy Lube and were informed that they would reimburse us for the repairs. However, it has been a week since our initial conversation, and we have not received a call back. Each time we visit the store, the manager states that he is unable to assist us and that the decision lies with the regional manager, which does not take calls nor does he have any contact information. I am disappointed with the lack of customer service and attention to detail demonstrated by Jiffy Lube. I believe that when a company makes a mistake, it is their responsibility to rectify the situation and take care of the customer. Unfortunately, Jiffy Lube has not demonstrated this commitment to customer satisfaction. I would strongly advise against using this particular Jiffy Lube location and recommend seeking alternative options for automotive services.
Mar 14th, 2024