Scott Hassell, MD

One hour past my scheduled appointment and still not in a room
Jun 26th, 2023

If I could give a negative 10 stars on this physician and his staff, I would do so. I am even more convinced after reading the numerous negative reviews that are just like mine. I went into the ER with severe pain from kidney stones and was assigned Dr. Hassell. I saw him in person while in the hospital for a total of 3-4 minutes. He told me I could not have the required surgery at this hospital because they did not have the equipment. I would need to transfer to another hospital where he would have a radiologist place a nephrostomy tube and discharge me to continue with oral antibiotics for one week. He would begin the process now to schedule surgery to remove the stone and tube the first week of May. I was discharged with the tube and oral antibiotics. I called his office the following week to check on surgery schedule. I called again two days later because I had no return call. After one full week with still no return call, and my infection returning, I called the appointment line to see if I could actually reach someone to find out my next steps. The scheduler finally connected me to Hassell's nurse. I told him I had left multiple messages over the last two weeks, with no return call. He said Dr. Hassell was there but was on the phone. I asked to wait. I waited on hold for 20 minutes until the nurse returned to tell me Hassell was still on the phone and he would call me back. I reminded the nurse I had left numerous messages that were never returned and wanted to make sure he had my correct number. He gave me the number he had, which was correct. No surprise at this point, it has been another full week and no return call from Hassell. I was so appalled at the lack of care, professionalism and basic courtesy, that I called another doctor. I immediately received a return call, was able to meet with this doctor and he had me scheduled for surgery just 5 days later. I have still not received a return call from Hassell. Hopefully other patients will read these reviews before they trust this man to be attentive to their care.
May 25th, 2023

He put stents in for my husband who had huge stones. He had them in for almost 2 months. He never even checked up on him while he wss in the hospital. He wouldn't continue his care due to the explanation that he was out of network. He could have gotten a referral. Long story short,my husband died. His blood pressure was thru the roof,due to the pain. I hope he knows the heart ache he has caused our family and friends.
Mar 16th, 2023

Phone call back service is poor.
Mar 6th, 2023

Dr Hassell takes the time to listen and explain whats going on and what to expect when youre being treated. I honestly cannot ask for a better experience and am extremely satisfied with the level of care that I received from him. I came for Kidney stone/ Lithotripsy procedure
Feb 25th, 2023