Papa Johns Pizza

Ordered almost weekly up until tonight. Driver called to tell me they couldnt be bothered to find where our building numbers were posted and they were driving back to store. Ruined my family night. Never again. Goodbye
Mar 25th, 2024

Ordered for pizza delivery at 7:39 from the app, said latest delivery between 8:06 and 8:16 pm @ 8:17 pm looked at the app and it said carry out went to details and showed a 4.99 delivery fee. I immediately called the store proceeded to be on hold for over 40 minutes. Order was delivered at 8:31 pm. I drove to the store to speak to the manager while still being on hold, I politely asked for the manger she said I am the manager. I said do you have a call in the queue, she said queue? I asked if she had a call on hold waiting to be answered. I let her know we had been on hold for over 40 min (showing her the phone while still on hold). She advised they havent been able to get to the phone. I said for 40 min??? Unacceptable! She said do you want me to refund the order? I said yes please, While leaving I advised keeping customers on hold for that long is not good customer service she yelled have a great day. A few suggestions put your team through an extensive customer service course, get someone who can answer phones and update your app. I have lived in the area for 13+ years and ordered from this store multiple times. Today will be my last order.
Mar 18th, 2024

Worst service. They use DoorDash to deliver and then dont answer their phone for anything?? I spent 30 min trying to get my order and I like 5 min from the store!!! Also, charging $5 to deliver only to give you DoorDash that you can order free over $12? Very dumb! Im over this place
Mar 13th, 2024

People here do not know anything not familiar with menu. Dont care at all. Location manager not helpfull.
Feb 28th, 2024

Tried to order over the phone. The one that answered the phone had such a thick accent you could not understand them and when we got there in person to try and order. They still wouldnt listen like they didnt know how to place an order for a custom-made pizza. Ever since the founder of Papa Johns was boycotted, it has gone downhill. The only reason I even get Papa Johns is because its the only pizza I can stomach. Others taste like cardboard. Especially on Super Bowl weekend, if you cant get an order right maybe you need to find a different line of work. Super Bowl weekend is the biggest weekend for most quick service food companies. Total disappointment, if I order again. Im doing it through the app so I can make the pizza how I want it. And competent management and equally incompetent employees.
Feb 18th, 2024