ABC Eyes - Pediatric Ophthalmology PA

I would write a minus 5 if a could. call to get medical records and the ladie Angie, was very rude. she even yield at loud she was not happy doing her job. I'm never going back to this office again.
Mar 25th, 2024

Learn how to answer calls people.
Mar 4th, 2024

Happy with our experiences with Dr. Dao and staff.
Feb 23rd, 2024

I called 12/15/23 @10:50am, I was trying to schedule appointment for my son, which is new patient. The front desk lady her name is Kylie or something similar. Her customer service is very rude. I feel like she dont care about this business at all. I ask her if I can talk to somebody else she told me shes the last person in the office there is no Doctor No help nobody. For our new patient I dont think this location is a good choice. Hope you guys have a good business no recommend at all.
Dec 13th, 2023

We did not have a good experience with this Dr. She was recommended by our pediatrician. The wait to get in to see her was over 2 months. When we showed up there was a surprise fee that they told us that the insurance doesn't cover. They said it was a normal part of an eye exam, but we could talk to the Dr about it when we went back to see her. We went back and the Dr basically said the eye exam was pointless unless we paid the fee. At that point we were very upset as this could have been explained to us before even booking the appointment. I let the Dr know about my disappointment and she said that it is on the paperwork that is sent when we scheduled the appointment. Well no, it wasn't on the paperwork, we even double checked later. So at this point we had waited over two months to see the Dr so we just had to agree even though we had no idea what it was for, and why insurance wouldn't cover it if it was a normal part of the eye exam. After completing the eye exam and finding out our son needed glasses, the Dr wanted to see him again in a couple of months to "confirm the glasses and prescription are working out well". To try and not be blindsided again, my wife contacted the billing department to understand what we would need to pay for this appointment. The lady in billing was very combative and said that she would not be able to tell us what we would owe and put it back on us to contact our insurance company about it. She kept cutting my wife off when she tried to reason with her that we don't know what the Dr would want to charge for this appointment. It was the final straw, we are done with this Dr and her practice. Hope this helps someone with picking the right eye Dr for their child.
Oct 18th, 2023