Geek Squad

Very good place.The geeksquad staff were very helpful and timely in fitting my stuff. I didn't find the same kind of customer service at other geek squad.
Jan 12th, 2024

Rave review to follow! So one night my computer was doing an automatic update of bios. I have never seen that before, but I let it run. By the time it finished and started back up, I got an error that my login pin was no longer going to be accepted, due to some changes it made to security settings I was locked out of my computer by some rogue system update!! I googled the issue and found dozens on message board and youtube video entries on how to solve. NONE of the methods worked on my machine, of course! So I finally gave up and called both HP and Microsoft. Both acted as if though they could unlock my computer, and drug me through a bunch of nonsense (they hadn't a clue what they were doing!) and both finally just tried to get me to do a system restore, and lose all my data. I took my computer up to geek squad to get their advice. They tried on the spot to unlock it, but were unable. They told me they could continue to try and unlock it, for approx $40 if successful. If they could not unlock it, they would charge $180 to at least pull my data before resetting, so I would at least have my data back. I took my computer home and gave HP and micorsoft one more try. They of course failed again, so I took it it geek squad and expected full well that they were going to have to just pull my data and restore it. I was given a week turn time for this. Fast forward TWO days later, I get a text that my device was ready. I immediately call up there, and they tell me they were able to UNLOCK my computer! Hallelujah! Honestly, they could have told me they couldn't do it, as I was fully expecting, and charged me the $180 for a restore/data pull, and I still would have been happy with their service/solution. I am so grateful to have my machine back fully functioning like nothing ever happened!!!! Amazing that Geek Squad was able to do what Microsoft and HP could not, on their own products. I wont waste my time to call HP or microsoft in the future; if I run into something I can't fix, I am taking it straight to geek squad!
Oct 27th, 2023

After multiple visits Geek Squad was unable to fix our super expensive refrigerator. It never cooled right from the very beginning. Their techs will straight-up lie to you and tell you it's cooling fine despite the multiple thermometers proving otherwise. The first thing they ALWAYS say is that the refrigerator is cooling within normal limits, regardless of the internal temperature. Once the warranty expired they were happy to try to charge us $1,200 for repairs. No, thanks. Geek Squad should stick to computers and record players because they stink at fixing major appliances.
Sep 13th, 2023

May 20th, 2023

Helpful
Aug 24th, 2022