Fertility Specialists Of Texas - Plano / Frisco

Only reason why this place is getting 2 stars and not 1 is because we did have a successful IVF baby first time go with Dr. Patel. Dr. Patel is a great doctor and knows what he is doing. The main issue is his staff. They have the worst communication. As we are working for baby number 2, we have been given the run around and wasting time and money through them. We were given wrong information through them doing the insurance verification which they totally dropped the ball on their end. Even during our first IVF process with them the communication was bad but this time it had been completely worse. If you decide to go with FST, dont get your hopes up. They can mess up all your hopes and dreams due to simple communication.
Apr 9th, 2024

Really very grateful to doctor chilvers.. She is adorable kind and we are happy and blessed.
Mar 17th, 2024

Do not go there it's not the right place If you're looking for a good People they will take care of you this is absolutely not the right place
Feb 20th, 2024

I had a great experience with this practice. The front desk staff are friendly and professional. Dr. Chilvers was very attentive and patient with my many questions. I also had a good response time when reaching out via the portal or calling during off-hours.
Feb 12th, 2024

For a business who's motto is "where the waiting ends" there is certainly a lot of waiting. They assigned me a care coordinator which I have to call and poke to get anything at all done. "What are the next steps?" Is what I'm always asking. Wait times on the phone are ridiculous and if you wait longer than 11 minutes (despite climbing you way up the "line" the entire time and finally get to "next in line") the phone service automatically hangs up on you and you have to call back. But when she finally does answer you she is very nice. The doctor request all these labs. I had to wait 1-2 months for the appointment and THEN the doctor finally deigns to glance at you numbers and say, oh no, we can't see you today you need to go see this other doctor no IVF for you. Then that doctor (who is unaffiliated with FST but still) schedules an appointment for 2 month out and a month later just called and said, "Oh we scheduled it wrong so we have to cancel, teehee." All in all, we are NOT having a great experience here, but I have not other option left.
Mar 7th, 2024