Hand and Stone Massage and Facial Spa

Ive been getting facials here and highly recommend Olivia. She is experienced, thorough and a pleasure to deal with. Cant recommend her enough!
Mar 19th, 2024

Very professional, did a great job.
Feb 22nd, 2024

Feb 12th, 2024

I have been coming to see Olivia over the past six months- my face has never looked better. I tell all of my friends about her. She is sweet and professional- and I hope to continue seeing her in the years to come. I do need to make you aware of my most recent visit. There was a miscommunication so I had to see someone else. It was by far, the worst facial experience i have ever had. My face has been broken out for almost two weeks (since my facial)- she did a completely different treatment than Olivia, although I requested the same. Mask after mask with not one extraction. Olivia does extractions every time. My face left feeling dry. But, thats not even the concern. Its the facialist- she talked the entire time. I have a toddler, so the time I spend at the spa is to relax. She wouldnt stop talking, telling me that she could see I was tired, pointing out my wrinkles, talking about herself, and just blabbering on. It was torture. Not to mention the fact that I spend lots of time on my skincare- and she was just pointing out the flaws on my face, without even offering a solution. I would get if this was her tactic for getting me to upgrade services, but she was just saying it to fill the air. I will continue to return, as Olivia and the staff are wonderful here. But I cant get over the past experience, and I think its important that you hear this feedback.
Feb 9th, 2024

I am compelled to share the deeply disappointing experience I had at the Hand and Stone Massage and Facial Spa in Plano. My anticipation for a relaxing 80-minute massage turned into a frustrating ordeal that left me more stressed than when I arrived. Upon booking my appointment, I was looking forward to a day of relaxation and self-care. However, upon my arrival, the situation took a turn for the worse. The manager, Jerami, informed me that there had been a mix-up with my booking. According to him, my appointment was mistakenly booked under a friend's name. While I understand that mistakes happen, it was the handling of this situation that was completely unacceptable. Instead of attempting to rectify the situation or offering a solution, Jerami flatly refused to accommodate me for the massage I had been looking forward to. There was no effort made to understand the situation or to provide customer service that one would expect from a reputable spa. The lack of empathy and unwillingness to assist a customer was astonishing. What was supposed to be a day of relaxation turned into a day of frustration and disappointment. The inflexibility and poor customer service I experienced are not what one would expect from a spa that prides itself on providing a tranquil and rejuvenating experience. I am disheartened by the lack of professionalism and customer care demonstrated by the management at the Hand and Stone Massage and Facial Spa, Plano location. It is clear that customer satisfaction is not a priority at this establishment. I would caution potential customers to think twice before booking an appointment here, as the service you receive may be far from relaxing. In a world where customer service can make or break an experience, it's disheartening to see such a lack of concern for customer satisfaction. I hope that this review serves as a wake-up call for the management at Hand and Stone Massage and Facial Spa, Plano location, to improve their service and treat their customers with the respect and care they deserve.
Feb 3rd, 2024