Walgreens

Feb 16th, 2024

Pharmacy can change brands without notification and if you aren't happy (after you pick it up and get home) they will not do anything to rectify the situation. You are on your own to call around to find the brand that you have been taking. Then you have to call your doctor to explain the situation and refill somewhere else. Then you have to call your insurance company to see what can be done for them to cover the replacement prescription that Walgreens screwed you on the first time. Customer service is severely lacking!
Jan 18th, 2024

The pharmacy operations manager, as she called herself, is incredibly rude and somewhat incompetent. She gave me a one day refile of a months script without telling me. When I called to find out what was happening and why they didn't bill my insurance she preceded to talk down to me as though I did not know how insurance worked. When I told her I understand very well how insurance worked I have been on this medication for over 8 months, and have been filling at this location for years and only recently had issues with them not billing my insurance. She spoke down to me again as if I was a moron. Then I said I just need my prescription filled and I need you to run it through my insurance please, thank you. She started to interupt me and I said I really just need my prescription and need it run through insurance, please. She tried to say I still didn't understand how the process worked. I had to call back 4 more times because she kept yelling at me then hanging up on me. When I called back the second to last time she answered and I asked to speak to anyone else she told me no, if I wanted to speak to someone else I could come down in person. I told her I was unable to come down in person, I just needed my script taken care of could I please speak to anyone, she said yes but then continued to put me on hold for 15 minutes, every time she would answer she would just hit hold again and let me wait. I finally called back and got Tim and he was supper easy to work with, had it cleared up almost instantly and was going to fix the overcharges that had been made because the lady would not be bothered with running my insurance with not problem. The other person should not be allowed to work with customers, and if she is not going to do her job properly and cost customers $100s of dollars our of pocked because she does not want to be bothered with insurance, she needs to find a new job.
Jan 22nd, 2024

Pharmacist had terrible customer service. Wouldnt talk, or speak when I was waiting to just ask for an appointment. Seemed a bit awkward, but still could respond properly rather than avoid speaking altogether. Very odd interaction.
Jan 6th, 2024

Quick stop for some health items. Thanks for being available. Holiday hours 12/25 9am to 6pm
Dec 22nd, 2023