Frost Bank

I love frost bank and this branch. Ive had problems with other and bigger banks but this bank has made it so much easier and so efficient. So glad I made the decision in trusting my finances with them. Not to mention some banks like chase takes 20 days for cashiers check to go through but this bank takes one DAY:)))
Jan 4th, 2024

This branch is great and as a whole Frost bank is by far the best bank I have ever banked with. Customer service is outstanding both in branch and over the phone, when you call someone in the US picks up typically on the 3rd ring. If you're looking for a bank, they are local, customer centric, and very helpful and forgiving, life is tough these days and they will work with you and go out of their way to make your financial life easier.
May 29th, 2023

Very unorganized group. Tried to close out an account, no one knows where the check went. Talked to 2 different people in San Antonio, got 2 different stories, talked to 2 people at the Plano branch got 2 different stories there, too. Now we need to wait 90 days to ask them yet again or to cancel the check they claim they sent a few weeks ago. This bank does not have their act together.
Oct 18th, 2022

Frost wants you believe they are a good bank. If you make a purchase and you lose your money due to scam. They will not honor your claim. They say they investigate your claim. They never call you for your own personal statement, except when you first call.They say they are FDIC bank. They refuse to give your money back. Even when you tell them what the National consumers agency instruct you to do. Becareful with this bank.
Aug 30th, 2022

Walked in no one said hello except for the lovely young lady that was one of the bankers. I only needed a new debt card. But the two guys that are working the front counter was to damn busy doing nothing but talking to each other and looking down. So I left!! I would rather drive out of my way and go else where for service over getting help from rude uninterested people. If you don't mind thr lack of customer service than this is your place. But I would like for the people who suppose to be working at your financial institution to better than that.
Jul 4th, 2022