PNC Bank

Love this bank. Everyone is always welcoming when I come in, I never have to sit and wait in long lines, and the lobby is always clean and quiet. I never have any issues handling my banking business as I have at other banks in the past. I own my own business so have many different types of transactions I need to do, and they always make sure everything runs smoothly for me. Thanks guys!!
Jan 22nd, 2023

PNC is the worst bank ever. 18 months after they purchased my previous bank and transitioned all my accounts, things still don't work right. I have spent countless hours at the branch and on the phone. We have moved all of our personal accounts to another bank but the complexity of migrating the corporate accounts has kept us there. After yet another hour on the phone with an unresolved issue that requires yet another trip to a branch, I've decided it's time to bit the bullet and just finish moving everything to a bank that has the systems and technology to match their marketing. Note that the staff - both branch and online - is great, they just don't have the technology to back them up.
Jan 16th, 2023

We set up our business accounts with BBVA and then once PNC bought it then all went downhill.  Customer Service became nonexistent. We have an account manager assigned to us which does not follow up and spends hours on the phone with us setting up additional accounts and still never sets them up.  Services, such as notary, will only notarize PNC documents.  This is something they should tell you when you call and ask them about their notary and setting up an appointment.  Found that out today when we took time off to run over to have documents notarized and they said they could not since they are not PNC.  Also my husband asked to use the restroom while we waited and was shown to the restroom.  When my husband came out he let Daniel know the sink was not working and he said, "I know, we have a ticket in for that".  Really?! You know people can't wash their hands, but you don't say anything???? Thats so gross and even more gross because the employees are not washing their hands.  When the other gentleman came out to let us know they could not notarize the documents my husband explained that it was a stupid policy and the gentleman was very snide.  My husband said no wonder you have a 1.5 approval rating and he said he could not change it that and I said, oh yes you can change what people say about you.  Then across the room, a lady came walking up fast yelling saying thank you for your opinion (keep in mind she interrupted me and was not part of the conversation). I said do not raise your voice at me.  This is bad customer service and now I am upset and raising my voice.  Heading to Capital One now to set up my business accounts and then gladly closing my PNC accounts.  Also one of the accounts they never set up correctly got closed by them because they never told us they completed the set and they are changing us for closing the account.  Really????  They need help!
Jan 12th, 2023

Bad service and attitude
Jun 14th, 2022

0 stars. One of their ATMs malfunctioned when I was trying to deposit cash. It cancelled my transaction without giving the cash back to me. It ate over $1100. I was depositing large bills and wanted to go inside to make my deposit with a live teller but apparently this is a "cashless" location and they only have ATMs. After it ate the money I tried to contact the live teller through the machine and I was told to call customer service. I went inside to see if anyone could help me and they said the same thing. I immediately called customer service to make my dispute. A couple days later I called back to check the status of my dispute and was told it was denied. There is obviously footage of me using the machine when it malfunctioned so I don't understand why they can't prove the ATM has more money in it than it should. This isn't the first time this has happened and I should've changed banks a long time ago. Do not use this bank.
Aug 26th, 2022