Bellevue Spring Creek

Awesome staff
Mar 25th, 2024

Leticia Munoz , our office manger is awesome, she is very helpful in all matters she will try her BEST to go beyond the call of duty. I have been here on this property for many years now and anytime I needed assistance in RENT issues with neighbors or anything for that matter she has Always made an effort to retify the situation. She will go to her manager in regards to rent hikes, transfers from one unit to another if you are not satisfied. I have literally stayed here due to Letys dedication to the residents as well as the property. I Thank the Corporation for keeping Leticia here as manger @ Believe, and let me not forget how well she has trained Tracy her assistant to follow in her foot steps. Sincerely Ms. T.J.
Mar 19th, 2024

Lety was of great help. The process took like 5 days. Great service!
Mar 19th, 2024

Immediate attention and commitment Every time I have a problem they are very empathetic and help me Widely recommended
Mar 17th, 2024

I've been residing in this apartment for over 12 months now, and unfortunately, I had to renew my lease. However, I must express my dissatisfaction with their system, which I consider to be one of the worst. Firstly, there was no notification sent regarding the expiration of my lease. Throughout my experience living in various apartments, it was customary for prior notices to be issued before the lease expired, outlining the available options. When I attempted to extend my lease, I ensured to sign the necessary documents and selected the Auto Payment option for the next 6 months. However, their system failed to send any confirmation email indicating that my spouse hadn't signed the lease. Consequently, I was under the impression that the lease was finalized. Suddenly, I received a notice stating that the lease had expired, and I would be placed on a month-to-month basis. Upon further investigation, I discovered that my Auto Payment had been removed from the system when my spouse signed the lease. Regrettably, I did not receive any notification or email prompting me to set up the Auto Payment again. As a result, I received a notice to vacate due to a missed payment, which left me confused and frustrated. Despite explaining my situation to the management, they insisted that it was not their responsibility and charged me $180 for a one-day delay. Additionally, these buildings suffer from inadequate maintenance, with roads within the complex having protruding iron rods. This poses a significant risk to vehicles, as driving over them could easily result in punctured tires. The buildings and walls have lot of cracks and their maintenance is one of the worst. I created multiple tickets and had to follow up multiple times to get my maintenance requests completed they took almost two to three weeks to finish -- old review -- 1. When I initially got my keys and entered into the apartment we saw all the footprints of people walking in the hall, when I confronted the management team they said since you got the keys it's your responsibility to clean it. 2. They charge for Valet trash where as the dumpster is right around the corner within accessible range. I stay on the first floor when I leave the trash bag outside I see big rodents tearing out the trash bag. Some of the rodents entered my apartment as well. If you leave your backdoor or front door open even for 2 mins thats dangerous. 3. You can see the pics of black mold which is serious health issue and cracks of ceiling and walls
Apr 4th, 2024