Khan's Grill

Apr 5th, 2024

Mar 15th, 2024

Mar 7th, 2024

We use to live in the area and this place was a once a week dinner date for me and my daughter so of course we had to go. Always great fresh food and wonderful service!
Mar 2nd, 2024

Out of all the locations Ive been to this is the WORST one. I had never been to this location until last Friday. I only went bc it happens to be close to my bfs job and we met for a late lunch. The floor in the cooking area is DISGUSTING. It looks like it hasnt been swept/mopped in weeks. The carpet inside the ladies restroom is disgusting as well. The food wasnt cooked all the way. Veggies were still hard. I asked for an extra bread and they told me to ask the server. I always go to the location in McAllen and they give it to me right there and then. Not even halfway through our meal the server gives us the check which I found very rude. We didnt ask for it. I felt as if we were being subtly told to leave. I asked for my bread after the fact because I figured if Im gonna have to ask for it at the table I might as well ask for it when Im ready so its warm. A different server brought it and then brought us another check that included the charge for the bread. Again, we are still not done eating. We never got asked if we wanted refills. When it was time to pay I told the cashier I wasnt going to pay for the bread because they had already given me a ticket BEFORE I asked for it, BEFORE we were ready to pay. She called the manager, a woman who was very rude and condescending. She said it was THEIR policy, among the servers to give guests their receipts before clocking out. She clarified this was NOT Khans policy, but THEIR policy among the servers. I told her I still didnt want to pay for it because they should have waited for me to ask for the check or told me they had to give me the check if that was the case. She then asked me if I ate the bread. I told her of course I did but that I still wanted it comped because of the check situation. I mentioned to her that I didnt understand why the cook couldnt give me the bread and that when I go to my usual location they just give it to me there. She said thats how they do things at THIS location and gave no apology. I told her my experience was not good at all and instead of apologizing (where she had another opportunity to do so), she told me I should go to the location I always go to instead if I like it so much and that she never gets negative complaints. That guests always tell her its exceptional service which I believe is a load of crap. The cashier then started to make comments directly at me. I told her no one is talking to her because I was talking to the manager and she rolled her eyes so hard at me. Im sure she could see her brain. I found that very rude. Especially because I never said anything to her other than Im not paying for the bread because of the check situation and she took it VERY personal. As soon as I began to speak to the manager, the only thing I said to her was that I wasnt talking to her. The manager comped the bread to get me to leave. However, I still find the service repulsive as well as the restaurant itself considering the lack of cleanliness. I will make sure to never return here. It is not a friendly or clean environment and I made a huge mistake thinking that every Khans location was the same. I love Khans but I will stick to the location in McAllen where Ive never had any complaints.
Mar 6th, 2024