Clark Knapp Honda Parts

Placed an order online, and after waiting for months, I checked. They deleted the main item I was looking for and changed the price from my ticket from the 9 I ordered and it also says in progress. Sent them an email they said they canceled my order because they no longer ship fluids. They false marketed the main Item I was looking for stay away from these lame tactics
Jun 28th, 2023

I recently placed an order for OEM Honda parts through their online store, Honda Parts Online. While I was initially excited about the convenience of purchasing directly from them, my experience took an unfortunate turn. After waiting for two weeks without any updates on the status of my order, I decided to reach out to inquire about its whereabouts, only to receive no response. This lack of communication was disheartening and left me feeling frustrated. It wasn't until a whopping 16 days later that I finally received a tracking number for my order. The delay and lack of proactive communication were disappointing, to say the least. It left me with the impression that the individuals responsible for handling the order were not sufficiently attentive or diligent in their duties. When purchasing items online, especially when dealing with parts for my vehicle, I value transparency, promptness, and reliable customer service. Regrettably, my experience with this particular online store fell short of my expectations. The delay in receiving a tracking number and the overall lack of responsiveness left me with a sense of disappointment and dissatisfaction. It is my hope that this review serves as constructive feedback for the team at Honda Parts Online. Timely communication and efficient order processing are crucial aspects of any successful online business. I encourage them to address these shortcomings and take the necessary steps to improve their customer experience.
May 30th, 2023

(Translated by Google) Horrible customer service, we feel that the ones at the front when you call are qualified (Original) Servicio al cliente horrible , nos siento q estn calificadas las que estn en el frente cuando uno llama
Apr 26th, 2023

ABSOLUTELY HORRIBLE CUSTOMER SERVICE. After speaking to multiple incompetent employees, I am still no closer to a resolution. Not one of the three employees I spoke to took any interest in trying to help resolve an issue with an order and no manager stepped in to help. This is a sad example of a dealership.
Mar 17th, 2022