Southern Dock Products Houston a division of DuraServ Corp

How do you give this business a ZERO star? Extremely poor professionalism and ethic mainly from their Manager Brandon Smith. Has decided to stop servicing our company and leave us with their mess and poor repairs. They installed our doors and have come to us 5 times in the last three months and still unable to do a decent job, instead they blame us eventhou we use the door in question ONCE a week. The door was never closing properly and catching as rails were not lined up. On their first visit with the sole use of a hammer, the technitian destroyed the rails, so a week later, the door was still catching. They came back and put new rails at our request AND WE PAID FOR IT their extortionate prices too week later still catching. They came and solved. A week later the door is not closing properly (there is a 2 gap on one side) and they have the audacity to say our 15,000 sqf new unit has moved!, They came and solved, Again last week, (all this is the SAME DOOR folks!) it went up but would not came down. Called them to sort out (because they also fitted the motor on the door) but then we had a call saying that they have been instructed not to service our door again. When pushed the fella on the phone, he tells me, it came from Mr Smith who of course has not replied to our calls trying to find a solution. Very professional Mr Smith, you should be ashamed of yourself. On top of that, and we have it all on CCTV, are their practices, like trying to go up 40ft to look at the motors using OUR forklift; when we refused, using an un-footed and un-secured ladder to do it. We escalated this to their parent company DuraServ Corp, but to date, also unresponsive! We just want to have our doors serviced and repaired. We have paid for it, but seems they are quick to take the money and not honor not guarantee their week old work! We are still open to solve this matter amicably and hope this review helps. It is unfortunate we have to come to this but since they do not reply nor admit liability, we had no choice and we will keep letting everyone know on all our social media platforms. Our door is open (pardon the pun!)
Aug 23rd, 2023

Todd is the best! Working with him was a pleasure. He was very professional and helpful!
May 25th, 2022

Jul 25th, 2021

Aug 13th, 2019

Jun 24th, 2019