Melrose Family Fashions

So, I go there 2x in 2 days looking for a gift for my daughter, .first experience was ..amazing, second experience was horrible, the cashier was rude, unwelcoming, and totally unhelpful... which sucked bc there was only one register open. She is a horrible representation of the business and customer service and I only needed to purchase my items.
Jan 5th, 2024

little unorganized on their sizes but overall pretty good store for teens and young women lol
Dec 7th, 2023

This is my first time going to the store and my last. I was shopping around for some professional clothing and shoes. They have no carts for you to use. So I carried my baby and my 5 year old son walked around with me. My son needed to use the restroom so I grabbed the two boxes of pairs of shoes, which was hard while carrying a baby. We kindly walked to the register and there was a young lady with red hair checking someone out. She seemed to be the only employee close to where we were at. I asked her nicely if they had a restroom and I didnt hear her respond so I asked her nicely again she responded with, I SAID YES so I asked her where the restroom was at and she just told me hold on with an attitude. She could hear my son struggling to hold it in and she continued to do what she was doing. She didnt call anyone to help with opening the restroom and she also wouldnt tell us where the restroom was. I had to ask her again if she could just tell me where the restroom was because at that point my son was crying that he was about to have an accident, but yet again she ignored me. I wanted to run out but I had the shoe boxes and I didnt know where else to take him to the restroom. I was so mad because she could hear my son crying and she even made small talk with the customer she was helping while we waited there. It was already too late for my son when she finally finished with the customer and all she said was follow me. My son was crying because he had an accident. She took us to the restroom and I was really upset. I asked her if she was the manager or if I could speak to the manager and she walked away. She ignored me. I followed her and I was calling her maam and she continued to ignore me. Thankfully I found an assistant manager who I spoke to and she mentioned that the main manager wasnt there, but that she would talk to her so they could take disciplinary actions. I told her I would call to make sure something was done because I dont care if it was me, an adult, but this was a 5 year old child who just needed to urinate. Nothing else. I hope something is done about that young lady. There was no need to be rude because I wasnt rude to her until she started to treat me wrong. I told my son in front of her that she was ignoring us and that I was sorry people were like that.
Feb 4th, 2024

I love this store, it is always very stocked with clothes with different styles, sneakers, tennis, it has a little bit of everything, they have discounts, the staff is very nice from the moment you enter, the very friendly cashier asked me for my cell phone number and explained to me that I can go accumulating points for each purchase, so each point has a discount value on merchandise
Nov 5th, 2023

Jun 11th, 2023