Enhabit Home Health

I had them for wound care daily then one day they came changed my dressing and informed me that they had to discharge me with no prior notice very unprofessional to leave me no other options
Mar 16th, 2022

Mar 19th, 2020

I recommend respectfully, but firmly, declining if your primary healthcare provider or hospital discharge manager recommends or schedules Encompass Health of East Texas served out of the Palestine, Texas region. Our patient experience was less than positive to the point we became resentful of their presence in our lives and ultimately lead to an Encompass Health of East Texas provider being ordered off the property. My wife was the patient and I was there to assist her. She was in post-stroke recovery and had been recently discharged from the Christus Mother Frances Rehab facility in Tyler. During the entire process, every single visit, the provider representatives of Encompass Health of East Texas were more focused on filling in the blanks of a computer questionnaire than the patient. This created an atmosphere of intrusion and a sense of loss of control to some mechanical process. The providers from Encompass Health of East Texas were more like protocol droids in scrub suit uniforms; disconnected, machine-driven robots providing care as if it were a chore being overseen by some distant, and unknowable, task master. The only thing we got from the Physical Therapists were bad vibes and over-bearing behaviors. Again, based on redundant computer-based questionnaires, lack of inter-personal skills, and protocol paradigms. Obviously, we did not feel the care from the computer like the corporate office feels. The one exception was the Occupational Therapist who actually accomplished something. Aside from the protocols and the artificial intelligence care management system, as people, the female nurses and therapists were personable and encouraging but they seemed to be restricted by the computers they carry. The men providers caused us disgust and loathing. Those two men should be sent to sensitivity training, perhaps to one of those re-education centers in China we hear about on the news. The final straw with the Encompass Health of East Texas providers was when a provider showed up at the appointment on time but spent 15 to 20 minutes on his phone out in our driveway before coming to the door. We were boiling with anger over his rude behavior. During the visit our dissatisfaction peaked resulting in us running him off the property. And, as I told the Encompass Health of East Texas Regional Director who attempted to intervene, we will call the Sheriffs Office if another Encompass Health of East Texas vehicle showed back up. Our attitude about Encompass Health of East Texas is never, ever again.
Jun 11th, 2019